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Choose “Report lost card” from the quick links on the left hand side. Select “Cancel this card and buy a new card online”and follow the prompts. Remember or write down the PIN you set when ordering. Your card will be delivered in 7-10 business days.
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- Refunds
You can get a refund on your card balance by completing our...
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You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable. PRESTO card refunds are sent using Interac e-Transfer® or direct deposit.
Find answers to all your questions about creating and managing your PRESTO account. Discover the benefits of registering your PRESTO card and how it can improve your transit experience.
Complete the online registration form. Wait 24-48 hours for the PRESTO network to update. Tap your card to a PRESTO device within 30 days to update your card's registration. It's a a security feature should you lose your card between loading it and tapping it.
When you tap your card against one of these readers, the balance is transferred to your card. 24 hours is actually very conservative. I did a load yesterday morning at 8am and I was able to use the funds by 3pm.
You may request a refund by attending at a Transit Agency location with your Registered PRESTO card and requesting a form (the “Refund Request Form”). Balances on unregistered PRESTO cards are non-refundable.
People also ask
How long does it take to cancel a Presto card?
How do I get a Presto card refund?
Can I transfer my card balance from a cancelled Presto card?
What if I Lose my Presto card?
How long does a Presto card take to reflect my balance?
How long does it take to transfer a Presto card?
Apr 1, 2020 · If you lose your PRESTO card, you can easily cancel the card by. Logging into your My PRESTO Account via the website or app; Contact PRESTO customer service at 1-877-378-6123; Visit any customer service outlet; Kindly bear in mind that it takes up to 24 hours for your PRESTO card to be canceled once reported.