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You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.
- Lost Or Damaged Card
Cancel your lost/stolen/damaged physical PRESTO card: By...
- Lost Or Damaged Card
Cancel your lost/stolen/damaged physical PRESTO card: By logging into your PRESTO account through our website (recommended option) By logging into your PRESTO account and using our Chat feature; By Calling us at 1-877-378-6123; Cancelling a PRESTO card is permanent. Once you cancel your PRESTO card, it can’t be used again.
Have questions about creating and managing your PRESTO account? Get the answers to some of our most asked questions.
Apr 1, 2020 · If you lose your PRESTO card, you can easily cancel the card by. Logging into your My PRESTO Account via the website or app; Contact PRESTO customer service at 1-877-378-6123; Visit any customer service outlet; Kindly bear in mind that it takes up to 24 hours for your PRESTO card to be canceled once reported.
Cancelling a card isn't instantaneous. That takes 24 hours. So, if it's stolen, it can still be used until all the terminals across the system are pinged and notified to reject the card. In the meantime, Presto CAN'T cancel any auto-reloads on the card (which would mitigate damage).
Complete the online registration form. Wait 24-48 hours for the PRESTO network to update. Tap your card to a PRESTO device within 30 days to update your card's registration. It's a a security feature should you lose your card between loading it and tapping it.
People also ask
How long does it take to cancel a Presto card?
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What if I Lose my Presto card?
Can I transfer my card balance from a cancelled Presto card?
How long does it take to transfer a Presto card?
As a Holder of a Registered PRESTO card you may request a refund from PRESTO of the funds that are loaded in your My PRESTO Account. A processing fee equal to 4% of the total value to be refunded will apply to all refunds.