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  1. Choose “Report lost card” from the quick links on the left hand side. Select “Cancel this card and buy a new card online”and follow the prompts. Remember or write down the PIN you set when ordering. Your card will be delivered in 7-10 business days.

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  2. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.

  3. You can use your credit card and/or debit card to load money on your PRESTO Card through the PRESTO Website. Simply click through the instructions starting with “Load Your Card”. It can take up to 24 hours for the funds to be credited to your PRESTO Account.

  4. Find answers to all your questions about creating and managing your PRESTO account. Discover the benefits of registering your PRESTO card and how it can improve your transit experience.

  5. Apr 1, 2020 · If you lose your PRESTO card, you can easily cancel the card by. Logging into your My PRESTO Account via the website or app; Contact PRESTO customer service at 1-877-378-6123; Visit any customer service outlet; Kindly bear in mind that it takes up to 24 hours for your PRESTO card to be canceled once reported.

  6. It says that if you've lost your card then go to the website, report it, and transfer the balance to your new card. You go to website and it says, "OOPS! Feature not available. Coming soon!" Its been saying this since 2020 when I lost my first Presto card... How long does it take to update a website with a simple feature.

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  8. Jun 23, 2024 · If your PRESTO card is lost, stolen, or damaged, you can cancel it and transfer your remaining balance to another card for continued use. Luckily, this process can be done through a few methods: logging in to your PRESTO account on their website (recommended), using the PRESTO app’s chat feature, or calling their customer service line.

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