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Where can I load my card or check my balance? Why is there a delay in loads and how long do I have to wait before I can tap on a device and load my funds? What is a pending load?
- Checking your Balance
Log in to your PRESTO account and you will see your balance...
- PRESTO App FAQs
Find answers to all your questions about the official PRESTO...
- Checking your Balance
Log in to your PRESTO account and you will see your balance on the main page. Your online balance can take up to 24 hours to update after you take transit or load your card. Sign in or Create an account
Yes, loading in person is instant because the reader is able to immediately load the funds onto your smart card. If you load online it needs to update every possible reader in every transit system that uses PRESTO to update your card the next time you tap.
There are several ways to check your PRESTO card balance: Online: Once you log in to your My PRESTO Account, your balance will appear on the your dashboard. Please note that the Card Activity page can take up to 24 hours to update; At a Balance Checker; At a Self-Serve Reload Machine; By phone at 1-877-378-6123
Find answers to all your questions about the official PRESTO app and how you can load your card instantly, access real-time updates and check your transfer window.
Complete the online registration form. Wait 24-48 hours for the PRESTO network to update. Tap your card to a PRESTO device within 30 days to update your card's registration. It's a a security feature should you lose your card between loading it and tapping it.
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If you hit a negative balance, you will need to load enough funds to have a positive balance on your PRESTO card before you can use it again to travel. GO Transit customers can only go into a negative balance if you start your trip with at least $5.30 on your card.