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Jun 28, 2021 · 3. Handle It Before It Happens. Sometimes the best way to handle an objection is before it even happens. Do your homework, lead with listening and know your client's most common objections. In ...
Sales objections can be grouped into several common type: Price objections happen when prospects feel your product is too expensive. They might say, “This costs too much,” or “I can’t afford it.”. Need objections occur when prospects don’t see the need for your product. They might respond with, “I don’t think I need this,” or ...
- It’s too expensive. Pricing objections are some of the most common—and trickiest to handle. When someone says your offer is too expensive, what they’re really saying is that they don’t think it’s worth the investment.
- This isn’t a priority right now. Oof. You probably hear this one all the time. What the lead is really saying is that they don’t even want to consider purchasing what you’re selling.
- My boss won’t approve this. Are you getting blocked by someone who isn’t even the decision-maker? You need to win them over so that they’ll help you sell your solution to the person who can approve it.
- We don’t have the budget for this. This is similar to other price objections, but it has a slightly different flavor. When someone says this, they’re probably interested in what you sell and think the price is right, but they just don’t have the money to invest in it right now (or they think they don’t).
May 30, 2019 · Photos courtesy of the individual members. 1. Create A Relationship. The single best thing you can do to counter objections is to create a relationship with your customer. It is much harder to say ...
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- “Let me think about it” This is one of the most common sales objections we always hear. Although your prospect might actually be thinking about the solutions that you’re offering, there could be a chance that they’re just stalling and you need to make sure they’re not doing that.
- “Not interested” Ouch. Seems like one of the lines that will make you give up and move on to the next prospects so you don’t waste time right? Not yet.
- “What’s your guarantee?” Nothing is ever guaranteed. Even insurance companies have a fine print with their guarantees and so should you. When a prospect asks for a guarantee make sure that you’re able to deflect it well and talk to them frankly.
- “Why do I need to get on a call with you? Why can’t you tell me now?” This applies to prospects you’re communicating with via messages or email, and their questions do make sense.
Sep 6, 2024 · 1. Builds trust and credibility. Confidently addressing objections demonstrates your expertise and commitment to customer satisfaction, building trust and credibility. Also, A company known for handling objections well is likely to enjoy a better reputation in the market, attracting more customers and opportunities. 2.
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5. Prep for your next customer’s objections. On a video call or in-person, you can read body language and pick up on other non-verbal cues. So customer meetings are the ideal time to deal with objections. But they won’t do you much good if you’re not prepared to have a productive, objection-handling conversation.
