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- “I can’t afford it.” Now, this one is a pretty straightforward objection. You can’t sell to someone who truly cannot afford it. Here’s where asking for further reasons as to why they can’t afford it, figuring out whether they can afford it but would prefer to be sure of their investment gives a window of opportunity that didn’t exist before.
- “It’s too expensive.” A sales objection involving the price being too high almost always indicates the chance of persuading your customer that it’s worth the price.
- “Your product is more expensive than the product I’m currently using.” Any sales objection involving your competitor’s product gives you a good chance of making the shift to your product.
- “I don’t want to or can’t afford getting stuck in a contract.” Any sales objection involving contracts as a reason can easily be circumvented by customizing the contract to meet your customer’s needs.
- “Let me think about it” This is one of the most common sales objections we always hear. Although your prospect might actually be thinking about the solutions that you’re offering, there could be a chance that they’re just stalling and you need to make sure they’re not doing that.
- “Not interested” Ouch. Seems like one of the lines that will make you give up and move on to the next prospects so you don’t waste time right? Not yet.
- “What’s your guarantee?” Nothing is ever guaranteed. Even insurance companies have a fine print with their guarantees and so should you. When a prospect asks for a guarantee make sure that you’re able to deflect it well and talk to them frankly.
- “Why do I need to get on a call with you? Why can’t you tell me now?” This applies to prospects you’re communicating with via messages or email, and their questions do make sense.
Jun 28, 2021 · 3. Handle It Before It Happens. Sometimes the best way to handle an objection is before it even happens. Do your homework, lead with listening and know your client's most common objections. In ...
- Free Objections & Rebuttals Script
- Lead Generation Sales Objections & Rebuttals
- Lead Nurturing Sales Objections & Rebuttals
- Deal-Closing Sales Objections & Rebuttals
- Sales Objections & Rebuttals After The Sale
- Bottom Line: Common Sales Objections & Rebuttals
We created a free objection handling script with verbiage that you can use for any objection you come across. The script is easy to customize and comes with blanks you can fill in to tailor to your unique situation. To learn more about using the script as part of the objection handling process as a whole, read our ultimate guide on objection handli...
Sales reps that handle sales prospecting hear many different objections throughout. When cold calling, emailing, and canvassing, many leads will be ready to get you off the phone before they even know what it is you offer. Most objections you'll hear will come from irritated leads, those who lack the time or reason to speak with you, or who have li...
Lead nurturing involves a lot of relationship building and guidance from a sales rep, so many common sales objections pop up during this process. The objections you might hear in this stage are around priority and lack of knowledge about the value of your product or service. When nurturing leads, you can solve many of the objections with some produ...
The objections you hear can change once final numbers are brought out and it’s time to close the deal. Once your prospects see the line-by-line breakdown, in many industries, some serious concerns arise, especially about pricing and terms of the agreement. It’s natural for your lead to have questions about pricing details due to their lack of knowl...
Objections don’t always end after the sale. Depending on your position, you may end up being the one to handle objections or concerns that pop up after the sale or between orders of a repeat-purchase product. Here are some of the common sales objections that take place after the initial sale that are usually born from irritation with results, and h...
All of these are objections that you’re likely to hear throughout your sales process, and we suggest you write down these examples to give yourself a head-start on your objection handling. The best way to ensure your rebuttals sound natural is to practice and roleplay them. As you gain more experience, you’ll come up with even more ways to handle s...
- Leslie Ye
- "It's too expensive." Price objections are the most common type of objection and are even voiced by prospects who have every intention of buying. Beware — the moment you start focusing on price as a selling point, you reduce yourself to a transactional middleman.
- "There's no money." It could be that your prospect's business simply isn't big enough or generating enough cash right now to afford a product like yours.
- "We don't have any budget left this year." A variation of the "no money" objection, what your prospect's telling you here is that they're having cash flow issues.
- "We need to use that budget somewhere else." Prospects sometimes try to earmark resources for other uses. It's your job to make your product/service a priority that deserves budget allocation now.
Oct 19, 2023 · Active listening allows you to understand the root cause of the sales objection, and makes it easier for you to get into creating a tailored response to common objections. Action steps: [x]Maintain eye contact. If it's a video call, maintaining eye contact shows you're engaged. [x]Nod and acknowledge.
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Sep 22, 2022 · Objection #4: “I’ve had a bad experience with this product or brand in the past.”. First, sympathize and apologize for the inconvenience or problems that the shopper encountered. Empathize with the customer instead of being on the defensive immediately. Secondly, find out what the problem was.
