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Sep 16, 2024 · You see this message on your computer: "The [device name] could not be restored. An unknown error occurred (14)." Your device goes into recovery mode. Your device is stuck at the Apple logo screen. Try to update your device again. If your device is stuck at the Apple logo screen, restart your device.
Nov 19, 2024 · Did you get an error code or alert when trying this step? Get help. You might need service if: You can't update or restore your device with recovery mode. You can't use recover mode because a button is broken or stuck. Your device is stuck in Activation Lock. Get service
- What Is Recovery Mode?
- Step 1. Force Restart to Get Out of Recovery Mode
- Step 2. Restore Your iPhone Using A Computer
- Step 4. Schedule A Physical Repair For Your iPhone
- An Apple Logo Means Your iPhone Is Stuck in A Boot Loop
Recovery modeis a special state that your iPhone goes into whenever there’s a problem with the operating system. You can’t use your iPhone at all while it’s in Recovery mode. Typically, the only way to fix it is to reinstall iOS. The most common reason an iPhone gets stuck in Recovery mode is that a problem occurred during a software update. These ...
You might be able to exit Recovery mode by restarting your iPhone. Of course, you can’t restart your iPhone in the usual way, because nothing shows up on the screen. However, you can force it to restart instead. Disconnect any cables from your iPhone first, otherwise you’ll put it back in Recovery mode. Then follow the steps below to force restart ...
When your iPhone is stuck in Recovery mode, the iTunes or computer symbol on the screen prompts you to restore it with a computer. This involves connecting it to iTunes or Finder and downloading the latest version of iOS. Restoring your iPhone is likely to fix software problems. But it also erases all the content and data from your device. If you h...
If your iPhone is still stuck in Recovery mode after restoring the firmware and the software, there must be a hardware problem with the device. That means you need to speak to Apple support about a physical repair. Even if your iPhone worked before attempting a software update, the process of updating iOS might have alerted the iPhone to damaged ha...
If you can’t get past the Apple logo on your iPhone screen, it means your device is probably stuck in a boot loop, rather than Recovery mode. Most of the troubleshooting steps for these problems are the same. But you should take a look at our dedicated boot loop troubleshooting guideto check there aren’t other solutions you can try.
- Writer
Nov 28, 2021 · We understand you are having an issue with restoring your device using iTunes and we're happy to help. To start, let's complete the steps listed here: If you can't update or restore your iPhone or iPod touch to try to resolve the issue.
Sep 23, 2019 · Error 14 can mean that your device’s memory is full. Try restoring your device via iTunes instead of updating it. If it doesn’t work at first, press the Option Key (Mac) or Shift Key (Windows) and then select Restore.
Mar 12, 2019 · You’re trying to restore your iPhone, but it’s not working. You’ve plugged your iPhone into iTunes and started the restore process, but you’re seeing an error message like “This iPhone cannot be restored” and you don’t know what to do.
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Oct 6, 2021 · Recovery Mode presents you with two different options. The first option (Update) lets you update your iPhone without losing your data. The second option (Reset iPhone) resets your device to factory settings. If you have a backup, you can restore your iPhone backup at a later time.