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  1. Feb 21, 2024 · Options. on ‎21-02-2024 22:05. @IainC1 The only official statement from Virgin Media is that since May 2022 new VM customers are not given a Virgin Media email address. Existing broadband customers are not able to add new VM email addresses since that date. VM said that existing customer email addresses would continue to be supported.

  2. Jun 20, 2023 · Virgin Media email is no longer available to new customers, but many existing customers still rely on it for work. The company said restoring access was a priority.

  3. Jul 3, 2023 · Some Virgin Media email users have been unable to access their inboxes for over two weeks, with no date for when the issue will be fixed. Customers first started reporting problems on Monday, 19 June.

  4. If you're having difficulty you can complete your purchase by going through chat or giving us a shout at 1-888-285-1913. If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. Note: in the event of a power failure, your Virgin Plus services may be ...

  5. Jun 20, 2023 · A screengrab of an email shared on social media appeared to show what Virgin has said to customers. It said: “Due to a technical issue, Virgin Media email services were disrupted for most of the ...

  6. Realtime status of outages and problems. We monitor service providers in real-time and let you know if they are down or experiencing issues.

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  8. If you have a problem with your Virgin Media broadband, TV or home phone service you can run a check online on our service status page. Head to our page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). The check will show if there are Virgin Media faults in your area ...

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