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  1. A Satisfied customer. Have been a Virgin customer for 25 years,even before they became Virgin.Service has been good,downtime very rare,speeds good.My current contract is due for renewal.Contacted them and said that the renewal offer was unacceptable.Was offered a new price which is lower than what I am currently paying and which I gladly accepted.The customer services operator was very helpful ...

  2. The sales & installation members of staff also great. However trying to contact the customer service team with a problem seemed almost impossible. The web chat staff sound like they have a choice of auto responses and are far from understanding, possible lack of knowledge and empathy to situations.

  3. Nov 12, 2024 · Virgin Media’s social tariff isn’t very good value, costing £15 per month for quite a slow 15Mbps connection. By comparison, BT and Hyperoptic charge the same monthly price for 36Mbps and ...

  4. Oct 4, 2024 · Shell Energy broadband review. Sky broadband review. TalkTalk broadband review. Utility Warehouse broadband review. Virgin Media broadband review. Vodafone broadband review. Zen Internet broadband review. Show more. Discover the best and worst broadband providers in the UK with our expert reviews.

  5. Nov 12, 2024 · Virgin Media broadband speeds. Virgin Media offers only superfast and ultrafast broadband. It has five different widely available speed options, with average speeds of 54Mbps, 132Mbps, 264Mbps, 362Mbps and 516Mbps. Customers in certain areas can subscribe to its fastest deal, 'Gig1', which has an average speed of 1,130Mbps.

  6. Oct 18, 2024 · Offer: No setup fee (was £35) + O2 mobile SIM with 6GB data, unlimited minutes and texts. The cheapest Volt deal, M250 Volt offers 264Mbps broadband, a phone line and a 6GB O2 mobile SIM for just £31.99 per month. In comparison, M250 broadband and phone costs £35.99, and M250 broadband-only costs £28.99.

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  8. Users gave Virgin Media 8.3/10 for overall satisfaction, and rated them 8/10 on value for money. When asked why they chose Virgin Media broadband, 55% said that they offered the most cost effective deal at the time. Other reasons customers cited were: broadband speed (28%), the provider's reputation (10%), availability (7%).

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