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A Satisfied customer. Have been a Virgin customer for 25 years,even before they became Virgin.Service has been good,downtime very rare,speeds good.My current contract is due for renewal.Contacted them and said that the renewal offer was unacceptable.Was offered a new price which is lower than what I am currently paying and which I gladly accepted.The customer services operator was very helpful ...
We have 29 reviews and ratings from verified customers of Virgin Media broadband. Customers were surveyed 60 to 120 days after switching to Virgin Media - and we asked them to rate every aspect of their new provider. You can jump to our overall summary of Virgin Media broadband ratings or browse all reviews below. Compare 24 Virgin Media ...
Oct 4, 2024 · The full results of our latest survey, with ratings for all the major providers including BT, Sky, TalkTalk and Virgin Media; A full breakdown of how each provider is rated for value for money, broadband speed, connection reliability, customer service, technical support and more.
Nov 12, 2024 · Does Virgin Media put up broadband prices every year? Yes – Virgin Media started putting up its prices every year in 2024. If you decide to sign up to a Virgin Media deal, keep in mind that each spring the amount you pay will go up in line with the Retail Price Index (RPI) rate of inflation as published in February, plus an additional 3.9%.
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Our independent survey of broadband customers found Virgin Media was rated 3.5 out of 5 overall, with good ratings for Speed, Reliability, and Satisfaction. Virgin Media was rated average (3 out of 5) for value for money, customer service, and likelihood for customers to recommend them to a friend. Here are the full results of the Virgin Media surv...
Verdict: Is Virgin broadband any good?
Virgin Media is a competitively priced option for those living within their network area, with some of the cheapest deals for 100Mbps+ download speeds. They also offer a great deal of flexibility for customers to find the right package for them, with options to bundle a home phone or go phone line free, to bundling mobile data and a pay TV service for extra discounts. Because they operate their own network, Virgin Media also has quick fault resolution times compared to rivals, with 48% of fau...
Summary: Virgin Media offer a wide range of broadband packages with a somewhat confusing array of options, but they do offer good value for money. Virgin Media offer customers the choice of six different download speeds, with M125 their entry-level deal, all the way up to Gig2 in some areas: 1. M125: 132Mbps average 2. M250: 264Mbps average 3. M350...
Summary: Customers should consider the services they want, but also bear in mind the cheapest deals can mean taking more services, and larger households will benefit from faster speeds. As we've covered, Virgin Media offer a lot of different broadband packages, so it can be confusing to know which one is best for you. Ultimately it comes down to pi...
Summary: Virgin Media broadband is very competitively priced, often coming in as one of the cheapest options for a particular speed. Virgin Media broadband pricing is competitive compared to equivalent packages from other providers. Their entry-level and mid-tier broadband deals tend to offer the best value for money, along with Volt and TV bundles...
Summary: Virgin Media are hard to beat when it comes to download speeds and availability for gigabit broadband, yet, they're currently surpassed by newer technologies for upload speed and latency rates. Virgin Media offer broadband speeds from 132Mbps all the way up to 1130Mbps across their entire network, which so far passes over 16 million premis...
Summary: Virgin Media have a good reputation for reliability, with some of the market's fastest fault resolution times. Good broadband experiences often come down to how reliable the connection is, as well as simply how fast it is. We independently surveyed broadband customers and found 62% of Virgin Media customers rated them 4 out of 5 for reliab...
Summary: Virgin Media broadband comes with either a Hub 3, Hub 4, or Gig1 customers get the latest WiFi 6 enabled Hub 5. Virgin Media provide all customers with one of their branded hub routers. Customers taking plans up to M500 will get either a Hub 3 or Hub 4 depending on availability, and Gig1 customers will get the latest Hub 5. The Hub 5 route...
Summary: Virgin Media improved complaints levels towards the end of 2023, after recovering from an investigation for how they've handled cancellations. Virgin Media generally rank around the industry average for customer service, which is fair considering they're the third largest provider. However, they did come under fire for complaints around ho...
Virgin Media broadband isn't available as widely as superfast broadband packages on the copper phone line network, resold by providers such as BT, TalkTalk, Sky, and Plusnet. Yet, while these deals have near 97% UK coverage, they have top speeds of around 60Mb. Virgin Media's fibre network now reaches 55% of the UK, around 16 million premises, and ...
Nov 12, 2024 · Virgin Media M125: 132Mbps download, 20Mbps upload. Virgin Media M250: 264Mbps download, 25Mbps upload. Virgin Media M350: 362Mbps download, 36Mbps upload. Virgin Media M500: 516Mbps download ...
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Is Virgin Media the best broadband provider in the UK?
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Does Virgin Media offer a gigabit broadband plan?
Apr 19, 2024 · Virgin Media is the market leader in the UK when it comes to broadband speeds, with average downloads of 1130Mbps from its range-topping Gig1 package. In fact, because it operates its own entirely independent network it's able to offer the most widely available gigabit-speed broadband in the country.
