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  1. Jun 22, 2023 · Fraudulent bill activity on a senior citizen: How can we get a human being? My 81 year old mother has an Xfinity Internet package/account. She got a call last week from a fraudster purporting to be from Xfinity promising steep Xfinity discounts, etc.

    • Protect Yourself from Fraud
    • Common Fraud Techniques
    • Report Fraud

    Your first line of protection is to enable two-step verificationon your account. This extra step will help keep your account safe, even if someone gets your password. Once you enable two-step verification, we’ll text or email you a verification code before we allow an unrecognized device to sign in to your account. Remember: Never share your verifi...

    Bad actors may also try to impersonate Xfinity representatives or websites to obtain your personal information. Here are just a few ways to identify potential threats: 1. Fake payment requests 1.1. Xfinity will not request a specific payment method such as merchant gift cards, wire transfer, PayPal, Venmo, or Zelle®. 1.1.1. If you receive an unexpe...

    You can also find more tips on how to avoid scams, what to do if you were scammed, and how to report fraud, scams, and bad business practices by visiting the Federal Trade Commission’s Consumer Advicewebsite. Lastly, if you feel like you or someone you know has been the victim of phishing, spam, online fraud, phone scam, or another security issue, ...

  2. May 6, 2024 · Monday, May 6th, 2024 4:57 PM. Closed. Possible scam/phishing email. Customers should be watchful for emails from Xfinity claiming bill payment suspension. My wife and I both received the same email but even though the email address said Xfinity, the actual response email address was foreign. From: "Xfinity.com" [Edited: "Phishing Email"]

  3. October 19, 2022. Did Spectrum or another provider call with an offer to lower your monthly TV, cable, or internet bill in exchange for a pre-payment or fee? It wasnt them. It was a scammer, and you’re not alone.

  4. Feb 2, 2024 · Common scams targeting seniors include AI-powered scams, funeral scams, tech support scams, government imposter scams, grandparent scams, internet scams, investment scams, check fraud,...

  5. Nov 8, 2024 · Even if it’s a “security alert” that says your device is compromised, this is very likely a scam. Don’t enter your personal information while on a public network: If you’re using Wi-Fi on a public network, do not enter in any personal information.

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