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Contact centre hours. Monday to Friday: 7 a.m. to 8 p.m. Saturday: 9 a.m. to 5 p.m. Closed Sundays and holidays. Outage reporting. 24/7. Call if your outage isn't on our outage list. Some of our busiest call times are Monday through Friday between 9 a.m. and noon, and 4 p.m. to 6 p.m. You may have a shorter wait time if you give us a call ...
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Call or email us your comments and questions. Personal Rental. 800-445-9837. Email Us. Commercial Rental. 866-999-9508. Email Us. Truck Leasing. 866-999-9504.
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Paying your bill
1. How do I pay my bill? 2. Can I pay my bill with a credit card? 3. How do I sign up for pre-authorized-payments? 4. How do I sign up for an equal payment plan?
Move-in, move-out
1. How do I move my service? 2. How do I open a new account? 3. How do I cancel my service? 4. How do I move multiple accounts?
Billing and rates
1. How do I sign up for online billing? 2. Can I get my billing history? 3. How do I reduce my bill? 4. Why is my bill higher than last year?
Change your mailing address for your bill.Get your electrical service reconnected if it's been disconnected for missed payments.Request a payment arrangement for your bill.Customer Service
1 800 BCHYDRO (1 800 224 9376) or 604 224 9376 in the Lower Mainland
Hours of operations
Monday to Friday, 7 a.m. to 8 p.m. and Saturday, 9 a.m. to 5 p.m.
BC Hydro Customer Service. Call for assistance with your BC Hydro account, to request payment arrangements, or billing inquiries. Call 1 800 BCHYDRO (1 800 224 9376) or 604 224 9376 in the Lower Mainland. Monday to Friday: 7 a.m. to 8 p.m. Saturday: 9 a.m. to 5 p.m. Closed Sundays and holidays.
Our customer service representatives are available every day from 7 a.m. to 12 a.m. ET to assist you with personal truck rental information. Call 1-844-847-9577. In the unlikely event of a breakdown, call the Penske 24/7 Roadside Assistance team . Call 1-800-526-0798.
Residential and business customers: Manage your account online, learn about your electricity rate and see how your bill is calculated. Use online tools to save power and money.
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How do I contact hydro customer service?
If you know you won't be able to pay your bill on time, you may be able to defer a payment. If you have a MyHydro account you can defer a payment online or by calling our customer service team at 1 800 BCHYDRO (1 800 224 9376). If no payment is received by the due date, a late charge of 1.5% per month will be added to your account for unpaid ...