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We awarded points to hotel websites that found the lowest rates on a given hotel—and subtracted points if it returned higher prices than the others—in a rigorous, weighted system designed to determine which hotel reservations site saved us the most money consistently.
May 1, 2023 · Using a dataset of more than 429,000 individual reviews for hotels in Madrid, Barcelona, Rome, Milan and Lisbon before and after the change, this paper disentangles apparent from actual changes in scores produced by the new scoring system.
Dec 12, 2023 · This study aims to review tourism and hospitality management research on online satisfaction, offline satisfaction and booking intentions published in numerous recognised tourism and...
Jun 6, 2021 · Based on a keyword-driven search, the study has examined the factors influencing the guest online reviews: guest feedback, hotel management response, and customer decision-making process. They, in turn, impact the levels of customer satisfaction and engagement in the hotel and tourism industry in Vietnam.
Sep 1, 2017 · In the online environment, positive reviews favorably affect consumer attitudes toward a hotel and lead to higher booking intentions (Ladhari and Michaud, 2015, Vermeulen and Seegers, 2009, Ye et al., 2009).
- Irene Cheng Chu Chan, Long W. Lam, Cheris W.C. Chow, Lawrence Hoc Nang Fong, Rob Law
- 2017
Apr 4, 2020 · The results reveal three-way interaction effects of multiple cues in consumers’ decision processes and indicate that negative reviews have a dominating effect on hotel booking intention, and the level of cue diagnosticity from high to low is as follows: online review, brand familiarity, and price.
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Apr 1, 2020 · The present study argues that when consumers are exposed to online hotel reviews, it draws an impression of the hotel brand in the mind of consumers, resulting in influence their hotel booking intentions.
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tripadvisor.com has been visited by 1M+ users in the past month
Detailed reviews and recent photos. Know what to expect before you book. Compare prices & save money with Tripadvisor® (World's largest travel website).