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- Forbes Coaches Council
- Find A Way To Say 'Thank You' Show concern without demeaning yourself by saying "thank you." For example, if a project falls behind skip the excuses ("I'm so sorry I don't have this to you yet") and exchange it: "Thank you for your patience as we navigate this project, you will have it by Friday of next week."
- Respond With Actions, Not Words. Using sorry as an occasional, heartfelt response to disappointment can be very effective at work or at home. At its best, it demonstrates humility and asks for atonement.
- Talk About What You'd Like To See Happen As A Resolution. "I'm sorry" can become a statement without meaning. A great replacement for I'm sorry is "I desire."
- Apologize Without Using The Word 'Sorry' An apology is about taking responsibility and making a commitment to do differently next time. If you aren't responsible or would do the same again, then it's not the time to say sorry.
- Low-Quality Apologies Harm Rather Than Help
- High-Quality Apologies Repair and Resolve Conflict
- Timing Matters
- Apologizing Requires Humility
Psychologists have characterized some apologies as low-quality. Such apologies use superficial, hasty, mechanical, shallow words. These perfunctory apologies can actually worsen rather than help the situation. Take as an example phrases that are salt in a wound: “I’m sorry that you feel that way.” Or, “I’m sorry that you feel hurt.” Although the wo...
Saying that you are sorry and meaning it constitutes an apology that is more likely to be heard by the harmed person than empty words. But what is a good apology? Researchers suggest that a high-quality or good apology has several elements that serve to decrease anger and increase the likelihood of forgiveness(Kirchhoff et al., 2012; Schumann, 2014...
An apology that comes too quickly may be perceived as false. Timing therefore matters. A powerful aspect of an apology is that of asking for forgiveness; however, it is tricky and can backfire if the hurt individual is not psychologically prepared to do so (Mead, 2008). Studies in conflict resolution have shown that the hurt person’s readiness to r...
An apology can be a powerful method toward reconciliation that can heal the hurt individual and the one who caused the hurt. However, it is a skill. It requires a willingness to humble oneself by acknowledging a mistake. The words “I’m sorry” do not magically make the hurt go away. One thing is certain: Life will offer us all the experience of regr...
Sep 24, 2022 · If you promise to change but then don't, the apology merely calls attention to the fact that you've done something even you agree is wrong, but refuse to change. Don't make promises you can't keep, but do try to make reasonable promises to avoid hurting the person in the future, and the follow through on those promises.
- Elizabeth Scott, Phd
I’m sorry, but I have to say I don’t agree with you. I’m afraid, I can’t agree with you. I (very much) doubt whether… Expressions to Partially Disagree. In certain situations, you might find yourself in agreement with a notion but with some reservations, particularly when there’s uncertainty or a sense of being unable to fully ...
“I understand where you’re coming from, but…” “That’s a valid point, but…” Use an apology to introduce your disagreement. This is another way of making your disagreement more polite but can soften the impact of your argument. For example: “I’m sorry but I disagree with you about this.” Don’t just say the other person is ...
Jun 4, 2020 · 8. When You Truly Did Something Wrong. When you've truly done something wrong and want to make amends, saying "I'm sorry" is meaningless. Instead, take responsibility for your mistake by owning it ...
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Jun 15, 2021 · Stay focused. Your attention when apologizing should be on the impact of your words or deeds, not on your intention. Zero in on the situation at hand and stay attuned to the needs of the person ...
