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- There is a need for both text messaging and email for business communications. Texting clearly holds a significant number of benefits compared to email, and yet we’re not quite at the point where we can get rid of email yet. Which one you should use — and whether you should consider an email vs phone call — really depends on the use case.
www.openphone.com/blog/texting-vs-email/
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Email and text messages are both powerful means of communication, but they’re not created equally. What might be an effective text might not be a good email and vice versa. Texting tends to be high-priority, concise, fast and conversational whereas email tends to be low-priority and long-form.
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May 8, 2024 · Learn how to send a text message via email. Use this guide for sending consistent service communications across customers’ phone and email accounts. Imagine this — you are on a work trip in another country, and you get an important text from a potential partner.
May 17, 2019 · 1. Face-to-Face. Speaking face-to-face with someone is still best. “Every other method of communicating is just simulating person-to-person communicating,” says Jon Robinson, president of...
Mar 2, 2018 · From asking a partner to pick up dinner on the way home to checking in on a neighbor with health problems, we frequently face the question, ‘What’s the best way to communicate?’.
- Tips For Texting Etiquette
- Tips For Email Etiquette
- When to Use Texting vs Email in Business
Text during business hours.Just as you might call a business while it's open, try to text your coworkers or customers during business hours. This creates a natural boundary between work conversatio...Send short messages.Not all phone plans have a character limit, but it's important to send short, concise messages that the receiver can easily read and understand. If you need to share a longer me...Offer to switch to a phone call.If a quick texting conversation has the potential to become a longer and more detailed discussion, offer to set up a phone call. This creates space for each person t...Use a dedicated work phone.Some companies offer access to a work phone, or a mobile device dedicated solely to professional communications. Keeping all your work-related text messages on a separate...Acknowledge initial contact.When you first contact a client, coworker or customer, clearly explain the purpose of your email and your reason for connecting. Use your initial email to acknowledge th...
Effective texting situations
1. Communicating time-sensitive information 1. Sending an informal message to a coworker or client 1. Relaying reminders like meeting alerts or changes in meeting locations 1. Pursuing a higher open ratefor marketing communications 1. Sharing important personal information with a supervisor such as urgent time off requests
Effective email situations
1. Making initial contact with a new customer 1. Communication with an unfamiliar professional in your organization 1. Completing a business transaction 1. Sharing sensitive or important information such as a promotion 1. Sending important documents like purchase orders or sales data
You might start by sending out a teaser text message to pique interest, followed by a detailed email with all the juicy details. Or maybe you're managing customer service inquiries – texting can be great for quick, personalized responses, while email provides a platform for more in-depth troubleshooting.
Nov 20, 2023 · Texting vs. Emailing for Informational and Emergency Messaging. When sharing critical information quickly and getting an immediate response, texting is the obvious choice. Here are three key advantages of text messaging for informational and emergency communication.