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If you still have a question or concern regarding BC Hydro or your account, you can request support through our customer support centre. You'll need to log in using a MyHydro profile to submit a request. Please note that our turnaround times for requests is seven to eight business days.
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Using online billing is the fastest way to receive your bill and manage your BC Hydro account. Get started by signing up for MyHydro. Viewing and exporting your bill and account history. PDF bills and up to 36 months of your account history are available online. Understanding your bill details.
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Paying your bill
1. How do I pay my bill? 2. Can I pay my bill with a credit card? 3. How do I sign up for pre-authorized-payments? 4. How do I sign up for an equal payment plan?
Move-in, move-out
1. How do I move my service? 2. How do I open a new account? 3. How do I cancel my service? 4. How do I move multiple accounts?
Billing and rates
1. How do I sign up for online billing? 2. Can I get my billing history? 3. How do I reduce my bill? 4. Why is my bill higher than last year?
Change your mailing address for your bill.Get your electrical service reconnected if it's been disconnected for missed payments.Request a payment arrangement for your bill.Customer Service
1 800 BCHYDRO (1 800 224 9376) or 604 224 9376 in the Lower Mainland
Hours of operations
Monday to Friday, 7 a.m. to 8 p.m. and Saturday, 9 a.m. to 5 p.m.
Depending on the issue and whether or not you're logged in, you'll see an option to message us, call us, or use the PayPal chatbot. To contact us on the PayPal app: Tap your profile photo. Choose Help. Choose the issue that most closely matches your reason for contacting us.
Log in to your bank's website, go to the pay bill section and add or select BC Hydro as a payee. You’ll need to have your BC Hydro account number on hand. You can also pay in person at your local branch, using telephone banking or an automated banking machine.
BC Hydro Customer Service. Call for assistance with your BC Hydro account, to request payment arrangements, or billing inquiries. Call 1 800 BCHYDRO (1 800 224 9376) or 604 224 9376 in the Lower Mainland. Monday to Friday: 7 a.m. to 8 p.m. Saturday: 9 a.m. to 5 p.m.
People also ask
How do I contact BC Hydro?
How do I get my BC Hydro bill online?
How do I contact BC Hydro accounts payable helpdesk?
What if I can't pay my BC Hydro Bill?
Depending on the issue and whether or not you're logged in, you'll see an option to message us, call us, or use the PayPal chatbot. To contact us on the PayPal app: Tap your profile photo. Choose Help. Choose the issue that most closely matches your reason for contacting us.