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Intercultural misunderstandings and conflicts are very complex phenomena because they include culture, perception, identity, ethnocentrism, relationships, trust building and conflict management...
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Dec 10, 2023 · Organizations can minimize misunderstandings and conflicts by equipping employees with cultural knowledge, leading to enhanced collaboration and productivity.
May 30, 2024 · Organizations can minimize misunderstandings and conflicts by equipping employees with cultural knowledge, leading to enhanced collaboration and productivity.
We aimed to: explore the perspectives of 23 managers on multicultural teams. identify the key challenges and opportunities in multicultural teams. gain insight into the skills, capabilities and guidance people need to work effectively in a multicultural environment.
- Thematic Analysis
- What Factors/Skills Do You Think Could Improve Cross-Cultural Health Care?
- What Was The Nature of The Training?
- How Would You Improve The Cultural Competence of Your Organization?
Participants responded to four open-ended questions on cross-cultural health care delivery. They were asked to reflect on ways to improve cross-cultural health care and the extent to which they perceived their organizations to be suitably performing in this area. Each question and the associated response themes are presented below.
Education/training
Many (n= 31) participants believed that formal cross-cultural education and training would indeed improve their organization’s capacity to provide cross-cultural health care. Most of the suggestions were oriented to learning about multi-cultural customs. Some felt that this education should be mandatory or at least regularly provided to staff. Two participants felt that education and training should have a particular focus on systemic issues experienced by patients from minority backgrounds.
Interpreter services
The second most common response theme was having interpreter services available and accessible to all patients. Some participants also suggested that that there should be more bi-lingual professionals.
Diversification of staff
One participant expressed that organizations should aim for cultural diversity when recruiting staff.
This open-ended question followed the initial yes/no question, “Did your health care training include a cultural awareness/competence component”, to which 57.1% (n= 32) participants affirmed that they had received some form of cultural training as part of their professional education. The thematic responses from these 32 participants are illustrate...
Further education/training
Most participants believed that cultural competence training should be “regular” (Interpreter) and “mandatory” (Registered Nurse). More specifically, several participants suggested that training should involve “speakers from different cultural backgrounds” (Hospital/Clinic Administrator). “It would be helpful to have training/discussions with people from different cultures/ethnic backgrounds who are willing to meet with health care staff in order to learn about their cultures/norms and how he...
Staff diversity
Although few participants commented on staff diversity, disagreement was evident. Three participants believed that their organization would be more culturally competent if there was greater cultural diversity among staff members. “Increase the number of staff members of color and staff members who are multi-lingual” (Mental Health Professional). In contrast, two participants stated that cultural background was not the main priority when hiring new staff members. “I hire the best person for th...
Already competent
Several participants believed that their respective organizations were already meeting cultural competence principles. “My clinic provides excellent services and a willingness to diversify amongst multiple different cultures” (Medical Assistant). “I feel we provide all cultures with adequate care” (Physician).
- Stephane M. Shepherd, Cynthia Willis-Esqueda, Danielle Newton, Diane Sivasubramaniam, Yin Paradies
- 2019
Leung and Wang (2015) suggest that cultural diversity within teams may trigger negative social processes, resulting in cultural identity obstacles (e.g., identity fragmentation) and intercultural obstacles (e.g., difficulty in intercultural integration and incompatible behaviors), and these ob-
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Dec 5, 2017 · Participants in this study were asked to describe professional and intercultural experiences through interactions with non-native English-speaking coworkers, any expectations of the interactions or violations of those expectations, and any miscommunications that may have occurred.
