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Feb 23, 2023 · Excellent customer service phrases to kick off a positive conversation. Incorporating positive, professional words for customer service into your daily interactions can set an upbeat tone for your team, even when handling customer complaints. These magic words for customer service can help you start each call on the right foot. 1.
Nov 7, 2024 · Sincere empathy is the key to delivering excellent customer service. Examples of customer service phrases you can use to apologize or empathize with customers include: 26. “I’m sorry this happened. I appreciate your patience as we sort this out.” 27. “Our apologies for letting you go through this.” 28.
- “Happy to help!” Not every customer will tell you that they are walking away unhappy — in fact, few will. So it's important to make sure that the customer leaves satisfied.
- “I understand how (blank) that must be.” When you say, "I understand how (blank) that must be," the word you use to fill the blank will greatly affect the tone of your message — one that is obviously being used with an upset customer.
- “As much as I’d love to help ...” There comes a time when the only answer is “no.” Some requests just aren’t feasible. While some hand-holding is fine, it can do more harm than good if it leads to stringing a customer along.
- “Great question! I’ll find that out for you!” Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new.
Mar 19, 2024 · Customer service phrases are words customer service professionals use regularly when interacting with customers. These interactions might be over the phone, online or in person. Some phrases are more applicable to specific circumstances, while others are useful no matter what the setting is. Most customer service phrases have the goal of making ...
Here are 30 excellent customer service phrases in English to help you serve your customers with ease and find success as a call center representative or customer service agent. 1. Thank you for reaching out to us. This phrase expresses gratitude for the customer's initiative in contacting your company.
Oct 4, 2024 · Professional words for customer service. Here are the most effective power words for customer service you should use to ensure excellent customer support for different scenarios: 1. “Thanks for bringing this to our attention!” This phrase acknowledges the customer’s concerns and shows appreciation for how they were brought forward.
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Aug 6, 2024 · The right customer service phrases can turn a tricky situation into an opportunity for building customer trust. Customer Service Phrases to Use for Closing the Interaction For a support agent, knowing how to end a customer interaction is very important.
