Search results
Feb 23, 2023 · The dirty dozen: 12 customer service phrases to avoid (and what to say instead) One or two negative phrases can quickly shift a conversation and result in an escalation. Here are customer service lines to avoid awkward interactions and dissatisfied customers. 1. “I don’t know.”.
Nov 7, 2024 · The following are some example customer service phrases to acknowledge the issue: 6. “I understand this must be [adjective]. Let’s work together to resolve it.”. 7. “ Thanks for bringing this to our attention.”. 8. “I’m sorry you’re experiencing this issue. Let me help you with that.”.
Positive Phrases for Reassuring the Customer. Once the advisor has a good understanding of the customer’s problem, and has acknowledged their concerns, it is now important to reassure them. Positive wordplay can be key here. Take a look at the following examples of how positive statements can be used to reassure the customer: 8.
- “Happy to help!” Not every customer will tell you that they are walking away unhappy — in fact, few will. So it's important to make sure that the customer leaves satisfied.
- “I understand how (blank) that must be.” When you say, "I understand how (blank) that must be," the word you use to fill the blank will greatly affect the tone of your message — one that is obviously being used with an upset customer.
- “As much as I’d love to help ...” There comes a time when the only answer is “no.” Some requests just aren’t feasible. While some hand-holding is fine, it can do more harm than good if it leads to stringing a customer along.
- “Great question! I’ll find that out for you!” Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new.
Aug 6, 2024 · However, some phrases can do the exact opposite, making a bad situation even worse. Here are some phrases the customer service team should avoid: 7. “That’s not a big deal.”: Trivializing the customer’s issue can make them feel unheard and even more frustrated. 8. “You’re not understanding me.”:
- Shobhana
Oct 15, 2024 · When they feel acknowledged, they are more likely to return, promoting long-term loyalty. 💡 Pro Tip: Personalize your thank-you messages based on customer interactions to make them more meaningful. 5. Phrases for Thanking Customers and Building Loyalty. “Thank you for participating in our loyalty program.
People also ask
What are some good customer service phrases?
What customer service phrases should you avoid?
Do you use the right customer service phrases?
Do you have to say Perfect Phrases for customer service?
What is a good customer service greeting?
How do you choose a customer service phrase?
Apr 18, 2024 · 15. “You mean a lot to us.”. The more you make customers feel special, the more loyal they become. The customer service expressions you use can make great impressions on them. So, you need to regularly show them how they mean the world to your business as this gives them confidence.
