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  1. You must use your Virginia PIN and Social Security number on all Virginia individual income returns you file during the calendar year. If you’re filing electronically through Free File or other approved tax preparation software, your tax software will prompt you to enter your PIN.

  2. How do I sign my return? With e-file software, customers sign their return using an electronic signature by creating an electronic personal identification number (PIN). Simple step-by-step instructions are provided in the software to help you set up a PIN. Your federal return will require you to enter a separate PIN from your state return.

  3. How to request a Virginia Tax PIN. If you are a victim of identity theft and need to file a Virginia income tax return, and want the added protection of a Virginia Tax PIN, send us the following: A letter explaining how your personal information was compromised. Your full legal name.

  4. If you were issued a Virginia Tax personal identification number (PIN), you must provide the PIN on your return. Remember that even if you provide your PIN, our systems could stop your return for other reasons.

  5. If you've lost, forgotten or never received your PIN, go to a Virginia Works Office nearby to request a new one. Bring your state issued photo ID (driver's license, passport, passport card, or state ID) for verification. The Customer Contact Center can't help over the phone.

  6. Call the Virginia EBT hotline number at 1-866-281-2448. Your state may require you to change your PIN, report your card stolen, and/or request a new card. If your benefits were electronically stolen in or after October 2022 (e.g., through skimming or phishing), you may be eligible to apply for reimbursement.

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  8. Many stores have a Point-of-Sale device available where the cardholder can swipe the card, enter his or her PIN, and do a balance inquiry. Cardholders can call the toll free customer service number 1-866-281-2448, enter the 16 digit number on the front of the card, and hear the balance inquiry.

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