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  1. If you already have or are signing up to a Virgin Media broadband service and someone in your household is an eligible O2 Pay Monthly plan customer, those in the household with an eligible O2 Pay Monthly phone or sim, can whizz around the world using their O2 phones or sims, in 75 destinations at no extra cost, with O2 Travel Inclusive Zone.

  2. If you’ve got a quick question, you can use our Virtual Assistant service. Rather than Live Chat, it works like a text message conversation. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Simply return to the browser you sent the message in to check and respond.

  3. I am a Virgin Media customer. Join O2 and get double the mobile data on every eligible O2 Pay Monthly plan in your name, in your household, a broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area), and supercharged connectivity at home and on the move.

  4. May 27, 2022 · It can take up 14 days from the date your services are activated for the benefits to be applied for both Virgin Media and O2 services, but we normally see the O2 benefit being applied first. You'll receive an email once the Virgin Media benefits have been applied, and a text message once the O2 benefits have been applied.

  5. Jan 6, 2024 · Whether you’re just with O2 right now or already have Virgin Media broadband at home, here’s what you get when you supercharge your services with Volt… Supercharged data Big news: you’ll get double the mobile data for every eligible O2 Pay Monthly plan in your household, if you also have Virgin Media broadband at the same address and you’re not already on Unlimited data.

  6. We'll need to share some information, particularly when you're a customer of both, to try and make things work efficiently for you. If you have any queries about your Volt benefits for example, we'll send them over to our Virgin Media colleagues who will be in touch to help resolve your query.

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  8. Virgin Media and O2 will contact you separately when your Volt benefits have been applied. These will come through at different times and could be on different days. Virgin Media confirmation usually comes after O2, and it can take up to 14 days for Virgin Media broadband speed boost to be active on your account.

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