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What communication behaviours are observed during conflict?
How do communication choices affect the outcome of a conflict?
Is interpersonal conflict verbal or nonverbal?
How are communication conflict and cooperation intertwined?
How do you communicate during a conflict?
How does communication affect a dispute?
The two dimensions produce four types of communication: direct opposition (e.g., derogating/blaming the partner), indirect opposition (e.g., inducing guilt/sympathy), direct cooperation (e.g., reasoning) and indirect cooperation (e.g., softening conflict via affection). Figure 1.
In this section, we will discuss some common communication behaviours that observed during conflict including apologies/concessions; excuses/justifications; refusals; appeasement/positivity; avoidance/evasion; gunnysacking; serial arguing; incivility; and hurtful messages.
Increasing your awareness of these behaviours can help to reduce negative conflict spirals, identify these behaviours in your interactions with others, and promote awareness of alternative and more collaborative and peaceful responses.
Interpersonal conflict may be expressed verbally or nonverbally along a continuum ranging from a nearly imperceptible cold shoulder to a very obvious blowout. Interpersonal conflict is, however, distinct from interpersonal violence, which goes beyond communication to include abuse.
Apr 14, 2017 · Activating our frontal lobe while viewing things from a both/and perspective will increase connection, safety, trust, and love—enabling better communication, negotiations, and decision-making.
Apr 1, 2021 · In this episode of Think Fast, Talk Smart, Halevy sits down with host Matt Abrahams, lecturer in organizational behavior at Stanford GSB, to discuss how we can often solve conflicts and disagreements by employing the correct strategy in our communication.
May 29, 2024 · There’s lots of research that shows that conflict leads to better work outcomes, stronger relationships, and of course that depends on navigating the conflict in a professional, productive, relational way with compassion and caring.
