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When you make a claim, your insurance company will pay the lower of the two options: The cost to repair the loss or damage; The "actual cash value" of your vehicle at the time it was damaged ; Your insurance company will not pay more to repair your vehicle than its actual cash value
- On this page
- Review your insurance policy
- Consider your options
- Steps to take to make a claim
- What to do if your claim is denied or your payment is delayed
•Review your insurance policy
•Consider your options
•Steps to take to make a claim
•What to do if your claim is denied or your payment is delayed
Insurance companies will pay for the specific losses described in your policy.
Check your policy’s terms and conditions for the following:
•to see if your company covers your loss or event
•if there are any exclusions, losses or events that they do not cover
•if there are specific claim procedures you'll need to follow
•how long you have to submit your claim
Before you make a car or home insurance claim, consider the following:
•making a claim may increase your premiums in the future or when you renew your policy
•some insurance companies offer a discount if you don’t make any claims under your policy
•if the amount of your claim is only a little more than your deductible, consider if it's worth it to pay for the loss or event yourself
If you decide to make a claim, contact your insurance agent, broker or company as soon as possible. Most insurance companies have time limits within which you must submit your claim. The limit usually varies from 90 days to 12 months from the date of the loss or event. Check your policy’s terms and conditions for the time limit.
Provide your insurance agent, broker or company with all supporting documents required by your policy.
For example, you may need to provide:
•an accident report for a car insurance claim
•a death certificate for a life insurance claim
Your insurance company will review your policy. They will let you know if you can make a claim under the terms of your contract.
Life and health insurance matters
Your insurance company may deny your claim within the contestability period. If you want to discuss your claim, contact the head office of your insurance company. If you're not satisfied with the response, contact the OLHI or your provincial or territorial regulator. How to make a complaint about your insurance provider.
Home or car insurance matters
If your insurance company denies your claim or delays your payment, contact the Insurance Bureau of Canada. You can also make a formal complaint or get legal help.
Mar 13, 2024 · For example, if you get into a car accident in Ontario, you are typically required to file a claim within seven days, or as soon as possible in order for it to go through. Pro tip: Review your policy to ensure you understand any specific time limits for filing and processing claims.
Having covered the immediate actions post-accident, let's delve into the detailed steps of filing a car insurance claim. This part of the process is where your preparation and knowledge truly pay off, helping you navigate the claim with confidence and efficiency.
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Jul 18, 2023 · What Your Insurance Company Pays. Insurance companies pay one of two fees: The cost to repair damage caused to your vehicle; The actual cash value of your car at the time of the accident; The actual cash value refers to the cost of replacing your vehicle with another car in a similar condition.
Not sure what to do after a car accident? Handle your insurance claim with confidence with our guide. Learn the do’s and don’ts to filing your claims! Read now.
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Jan 24, 2024 · It’s crucial to inform your insurance provider about the incident within 48-72 hours, regardless of your decision to file a claim. Initial Inquiry: Your insurer will start by asking detailed questions about the incident. Fault Assessment: They will analyze the situation to determine who is at fault.
