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- An unknown error occurred (14)." Your device goes into recovery mode. Your device is stuck at the Apple logo screen.
support.apple.com/en-us/108305If you see error 14 when you update or restore your iPhone ...
Nov 14, 2024 · Choose the error code or message that appears: 'This device isn't eligible for the requested build.'. 'The required resource can't be found.'. Learn what to do if you see an error code or alert when you use your computer to update or restore your device.
- What Causes Error 14?
- Using Recovery Mode
- Change USB Port Or Cable
- Disable Third-Party Security Software
- Update iTunes Or Finder
- Delete The Ipsw File and Retry
- Try Dfu Mode
- Still Coming Up with Error 14?
The "an unknown error occurred (14)" popup (or simply error 14) occurs while updating or restoring an iPhone that's close to running out of storage. But that's not the only reason. A faulty USB cable, an outdated version of iTunes or Finder, or a corrupt IPSW (iPhone Software) file can all contribute. Error 14 usually ends up forcing your iPhone in...
As its name implies, Recovery Mode is a recovery environment that you can use to update or restore a malfunctioning iPhone. However, it requires a somewhat confusing set of button presses to get to. You can find all about entering and using Recovery Mode in our separate post. We recommend referring to it as you work your way through each fix. Relat...
The most likely reason for the error 14 on the iPhone is a frayed out or faulty Lightning cable. Try changing USB ports or use a different cord (ideally from another iOS device). You can also use a third-party USB Lightning cord. Just make sure that it's MFi (Made for iPhone) certified.
Third-party security software can interfere with iTunes or Finder and prevent the software from communicating with your iOS device. Try deactivating any security software applications on your PC or Mac and check if that helps.
If the issue persists, you must update iTunes. You can do that via the App Store (Mac) or the Microsoft Store (PC). However, if you use a Mac running macOS Catalina or later, you need to use Finder to interact with your iPhone. The only way to update Finder is by updating the Mac's system software. To do that, open the Apple menu and go to About Th...
iTunes and Finder download an IPSW file while updating or restoring your iPhone. It's what contains the data needed to update or reinstall iOS. However, a corrupt IPSW file can also result in error 14. Deleting it should force iTunes or Finder to re-download a fresh copy of the file the next time you update or restore the device.
If you still keep coming across error 14, try putting your iPhone in DFU (Device Firmware Update) Mode. That's an advanced recovery environment that helps reinstall both the firmware and system software. Related: iPhone Problems You Can Fix Using DFU Mode
If DFU Mode fails to fix your iPhone as well (or if you find it too complicated to deal with), your only option is to take your iPhone to the nearest Apple Store.
- Senior Author
Oct 28, 2024 · If you can’t install the latest version of iOS or iPadOS on your iPhone or iPad You might be unable to update your iPhone or iPad wirelessly, or over the air, for one of these reasons: Your device doesn't support the latest software
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Nov 24, 2020 · iPhone error 14 is triggered when your iPhone reaches near maximum storage capacity. This can cause the phone to crash and get stuck on the Apple logo while updating. While there are other issues that can cause error 14, it’s often the result of an iPhone’s memory being too full.
People also ask
What causes error 14 on iPhone?
How to fix iTunes error 14?
Why does error 14 appear on my screen?
What does 'an unknown error occurred 14' mean?
How do I fix IPSW error 14?
How do I Reset my iPhone 14?
Jan 22, 2021 · How to Fix Error 14 iTunes. When you received the error message saying that the iPhone could not be restored an unknown error occurred 14, you should use the following methods to try to solve the problem. Solution 1: Check the USB Connections. Please try iOS upgrade again after each step. Use the original USB cable that came with your device.
