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Dec 7, 2022 · Objection handling is when a prospect presents a concern about the product/service a salesperson is selling, and the salesperson responds in a way that alleviates those concerns and allows the deal to move forward. Objections are generally around price, product fit, or competitors.
- Leslie Ye
- It’s too expensive. Pricing objections are some of the most common—and trickiest to handle. When someone says your offer is too expensive, what they’re really saying is that they don’t think it’s worth the investment.
- This isn’t a priority right now. Oof. You probably hear this one all the time. What the lead is really saying is that they don’t even want to consider purchasing what you’re selling.
- My boss won’t approve this. Are you getting blocked by someone who isn’t even the decision-maker? You need to win them over so that they’ll help you sell your solution to the person who can approve it.
- We don’t have the budget for this. This is similar to other price objections, but it has a slightly different flavor. When someone says this, they’re probably interested in what you sell and think the price is right, but they just don’t have the money to invest in it right now (or they think they don’t).
Feb 4, 2022 · An affirmative response means you can follow up with an order request when it’s time to order again if they don’t do it on their own. A negative response or bad feedback is an opportunity to address their concerns, so you can get the customer ready to place the next order.
Sep 9, 2014 · Obviously is a purely a destructive word — it's often used when a new concept is built from pre-existing but unexplained (and often unexamined) ideas.
- Are you looking for anything in particular? Instead of walking away once the customer says they are just looking, responding with this question gets the conversation started.
- Automatically agree with the customer. Sometimes, it might be a great idea to leave the customer alone when they say they are just looking. The best way of doing this is to agree with the customer and show them that you don’t consider them to be a nuisance even if they end up not buying.
- Let me know what you are looking for so I can get more information for you. I mentioned that one of the reasons a customer may be browsing through your store is that they might be gathering more information about a product before making the buying decision.
- Would you be interested seeing some pricing options for the product? This question is a great way of separating tire kickers from serious customers. If a customer is not interested in seeing pricing options, this is a sign that they are not ready to buy, and it’s best to give them the time to look.
Regardless of the industry you work in, there’s common situations that every customer service agent will run into. Some of these situations can be difficult to find the right words for to get your point across, while still being polite. That’s why we’ve rounded up a list of 11 common customer service phrases you can employ to deal with ...
People also ask
Is 'I'm just looking' a sales objection?
What do customers mean by 'I'm just looking'?
What does it mean if a customer is just browsing?
What happens when a customer says they are just looking?
How do you respond to a customer's objection?
How many times do customers say no before they say yes?
Oct 31, 2013 · “I’m just browsing.” “Just looking.” “Just killing time.” Generally, when you are confronted with the browsing response, it means one of three things: The customer really is just browsing. The customer does not want to deal with anyone and just wants to figure it out on their own.
