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Dec 7, 2022 · Step 5: Respond. The final step is to respond. Only once you have a complete understanding of your customer’s objection can you offer your response in the form of a recommendation, an alternative, a solution, or a next step designed to address the customer’s concern and close the transaction.
- Leslie Ye
- (1)
- Head of Customer Success
- Michał Włodarczyk
- It’s too expensive. The most common problem salespeople encounter is that a product is too expensive. Be sure not to take the cost to the customer deciding on your service as the starting point of your actions.
- I don’t have the money. As a salesperson, you may also encounter a situation where your potential customer’s budget is not aligned with the costs involved in using your services.
- I cannot afford it this month. This is another variant of the objection: I don’t have the money. If your potential client is genuinely interested in using the services you are offering them, try to find out whether their financial problems are temporary and whether they will want to work with you once they are over.
- I need to spend money on something else. It may also be the case that your potential customer wants to spend the money he has on something else. In that case, you need to convince them that it is your services that will provide them with the best solution to a particular problem or meet their expectations to the greatest extent.
… point of order, …. the specific facts the speaker is giving are incorrect. (Note: this is not a statement of opinion, but of fact and assumes the person raising the point of order can validate the point) … point of order, …. the speaker’s time limit has expired. … point of order, …. the language the speaker is using is offensive.
Often the customer does not have a good reason for objecting and this will help to clarify that. 3) The “Feel, Felt Found” Method. The third way you can handle objections is by using the “Feel, Felt, Found” method. When a customer says something like, “It costs too much,” you can say, “I understand exactly how you feel. Others ...
Nov 10, 2020 · Demonstrate in-depth knowledge of the customer’s needs. Have the fortitude to view and approach this stage as a temporary challenge to be overcome, as opposed to a frustrating obstacle to success. Practice empathy with the sales prospect. Use intentional language that helps the prospective client feel understood.
Sep 28, 2023 · In this post, you’ll learn 33 common sales objections — and how to overcome them. “It’s too expensive.”. “We don’t have the budget”. “I can get a cheaper version somewhere else.”. “We’re being downsized/bought out.”. “I don’t like being locked into a contract”. “I’m currently under contract with someone else ...
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Mar 13, 2023 · 1."It's too expensive." Price objections are the most common objection raised even by prospects who have every intention of buying. Be careful - as soon as you start focusing on price as a selling point, you end up being the middleman of the deal. Instead, go back to product value.
