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Dec 7, 2022 · Objection handling is when a prospect presents a concern about the product/service a salesperson is selling, and the salesperson responds in a way that alleviates those concerns and allows the deal to move forward. Objections are generally around price, product fit, or competitors.
- Leslie Ye
- (1)
- Head of Customer Success
- Michał Włodarczyk
- It’s too expensive. The most common problem salespeople encounter is that a product is too expensive. Be sure not to take the cost to the customer deciding on your service as the starting point of your actions.
- I don’t have the money. As a salesperson, you may also encounter a situation where your potential customer’s budget is not aligned with the costs involved in using your services.
- I cannot afford it this month. This is another variant of the objection: I don’t have the money. If your potential client is genuinely interested in using the services you are offering them, try to find out whether their financial problems are temporary and whether they will want to work with you once they are over.
- I need to spend money on something else. It may also be the case that your potential customer wants to spend the money he has on something else. In that case, you need to convince them that it is your services that will provide them with the best solution to a particular problem or meet their expectations to the greatest extent.
Jan 10, 2023 · Sales objections are concerns your leads, prospects, or customers bring up throughout the sales process that express a hesitancy to move forward with a deal. Salespeople give rebuttals, or strategic responses, to overcome sales objections, which typically stem from pricing, priority, lack of knowledge, timing, and/or irritation.
Feb 10, 2020 · There is no disagreeing with the customer always agree with a customer. You may have heard that age old saying The customer is always right and that is so true.
May 9, 2016 · Saying obviously too often. Can somebody just explain to me why some people, especially managers at meetings, overuse the word obviously. After making the opening statement, they will then start each sentence on the subject using the word obviously, even when its not necessary.
Sep 25, 2019 · Next time a customer says they are just looking, no need to feel gloomy and start cursing the stars for sending you customers who are not interested in buying. Instead, below are 10 brilliant responses you can use to handle the customer who is ‘just looking’ and hopefully make the sale.
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Oct 31, 2013 · “I’m just browsing.” “Just looking.” “Just killing time.” Generally, when you are confronted with the browsing response, it means one of three things: The customer really is just browsing. The customer does not want to deal with anyone and just wants to figure it out on their own.
