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Feb 23, 2023 · The dirty dozen: 12 customer service phrases to avoid (and what to say instead) One or two negative phrases can quickly shift a conversation and result in an escalation. Here are customer service lines to avoid awkward interactions and dissatisfied customers. 1. “I don’t know.”.
11 Customer Service Phrases You Need to Know in 2024. Regardless of the industry you work in, there’s common situations that every customer service agent will run into. Some of these situations can be difficult to find the right words for to get your point across, while still being polite. That’s why we’ve rounded up a list of 11 common ...
Jul 8, 2024 · Use these 12 customer service phrases to improve almost all of your support interactions. 1. “Happy to help!”. Not every customer will tell you that they are walking away unhappy — in fact, few will. So it's important to make sure that the customer leaves satisfied.
Nov 7, 2024 · 11. “Thank you for the feedback.”. Avoiding the customer service phrase “Thank you for the feedback” while still acknowledging and appreciating customer input requires a bit of creativity and response variation. Consider using insight instead of feedback to give your support encounters a more genuine, upbeat tone. 12.
May 9, 2016 · If they were truly concise they would realize they can simply do without the extra word. Contrast, "Obvisouly we need to keep travel costs down this year." versus the same statement without the "obviously." It is a stronger statement without the word "obviously." The word "really" is also overly used in these kind of impromptu situations.
Jul 10, 2023 · Use appreciative and encouraging phrases when thanking or complimenting customers. For example, instead of saying “Thanks” or “Good job,” say “Thank you for your patience” or “You did a great job.”. Using customer service phrases effectively can help you build rapport, trust, and loyalty with your customers.
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Jun 18, 2023 · Prolixity can be used to describe someone who says too much. This may be applicable in some cases. In addition, Logorrhoea is a term with a similar meaning to prolixity although again the primary meaning is simply too much vs. stating the obvious. Share.
