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Feb 23, 2023 · The dirty dozen: 12 customer service phrases to avoid (and what to say instead) One or two negative phrases can quickly shift a conversation and result in an escalation. Here are customer service lines to avoid awkward interactions and dissatisfied customers .
- “Happy to help!” Not every customer will tell you that they are walking away unhappy — in fact, few will. So it's important to make sure that the customer leaves satisfied.
- “I understand how (blank) that must be.” When you say, "I understand how (blank) that must be," the word you use to fill the blank will greatly affect the tone of your message — one that is obviously being used with an upset customer.
- “As much as I’d love to help ...” There comes a time when the only answer is “no.” Some requests just aren’t feasible. While some hand-holding is fine, it can do more harm than good if it leads to stringing a customer along.
- “Great question! I’ll find that out for you!” Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new.
If you’re measuring customer satisfaction, or NPS, odds are pretty good you’ll receive a response from an unhappy customer at some point. The best course of action is to follow up with the customer and hope to address their concern.
Nov 7, 2024 · With the right customer service phrases, you can improve your interactions with customers, whether you’re a manager onboarding new staff, an experienced customer support representative, or a small business owner balancing several tasks.
Oct 4, 2024 · 1. “Thanks for bringing this to our attention!” This phrase acknowledges the customer’s concerns and shows appreciation for how they were brought forward. It sets a positive tone for the interaction and shows that the company is taking the customer’s issue seriously. 🎬 Scenario: Responding to a customer complaint via phone, email, or text. 2.
Feb 5, 2024 · What are 5 words that describe good customer service qualities? Regardless of which customer service phrases you use to communicate, here are 5 principles to keep in mind: Attentive; Empathetic; Patient; Proactive; Responsive
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Mar 19, 2024 · It's a simple phrase but ends an interaction positively. Discover a list of 29 customer service phrases, including phrases to acknowledge a customer's concerns and phrases to give customers a positive impression.
