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Mar 13, 2023 · By listening actively, addressing objections effectively, and building trust and rapport with the prospect, you can turn objections into a positive opportunity to close the sale. Learn how to handle 20 of the most common sales objections with confidence using our proven responses and strategies.
Aug 2, 2022 · “I am not interested” sales objections can often feel like the end of a sales conversation. But, in reality it is just one of the many opportunities to start a conversation about how to solve a prospective customer’s problem.
- Handling Objections
- An Effective Method For Objection Handling – Laer: The Bonding Process®
- Why Is Objection Handling Important?
- Types of Sales Objections
- Handling Objections Will Help You Sell Better
- Overcoming Objections Can Become Your Best Sales Skill
Handling objectionsis a natural, frustrating fact of sales life. Carrying out the process involves certain actions and skills that every salesperson should have a grip on. Those include having situational awareness, accruing background information, leading with empathy, and asking thoughtful, open-ended questions.
A proven and effective method for objection handling is Carew International’sLAER: The Bonding Process®. LAER involves four steps — Listen, Acknowledge, Explore, and Respond. When confronted with an objection, the first requirement is to listen to it. This demonstrates to your customer that you are interested in their concern and care about what th...
Nothing is more dangerous to a deal than letting sales objections go unaddressed until the final stages. The longer the buyer holds an opinion, the stronger that opinion usually is — and the harder you'll have to fight to combat it. With this in mind, welcome objections rather than avoiding them. You can proactively find them as well by periodicall...
As I touched on at the beginning of this article, most sales objections stem from some kind of "lack" — and they typically come from a reasonable place. Prospects who raise objections generally point to the fact that they simply can'tbuy right now. But those "lacks" are often misplaced, and if you know what you're doing, you can usually find ways t...
Objections are an inevitable part of sales. Some are legitimate reasons to disqualify the prospect, while others are simply an attempt to brush you off. But as long as you're familiar with common objections and equipped to answer them, you'll be able to distinguish between prospects who have the potential to be good customers and prospects with who...
As a sales professional, you'll hear no a lot more than you hear yes. But that can be where the fun is. Every no is a step toward learning more about your prospect and helping them solve problems with the product or service you're offering. Objection handling helps you learn how to get to the root of your prospects' issues. With a little assist, yo...
- It’s too expensive. Pricing objections are some of the most common—and trickiest to handle. When someone says your offer is too expensive, what they’re really saying is that they don’t think it’s worth the investment.
- This isn’t a priority right now. Oof. You probably hear this one all the time. What the lead is really saying is that they don’t even want to consider purchasing what you’re selling.
- My boss won’t approve this. Are you getting blocked by someone who isn’t even the decision-maker? You need to win them over so that they’ll help you sell your solution to the person who can approve it.
- We don’t have the budget for this. This is similar to other price objections, but it has a slightly different flavor. When someone says this, they’re probably interested in what you sell and think the price is right, but they just don’t have the money to invest in it right now (or they think they don’t).
- Can You Prove This Will Work? Overcoming this common sales objection is easy. You simply need to put the focus of the discussion back on your prospect.
- This Sounds Too Good to Be True! This objection comes down to your prospect being skeptical about anyone with a good offer. Truth be told, there are a lot of “fake” experts out there—people who are great at selling but terrible at delivering.
- Can You Guarantee Me Results? This is one of the most common sales objections because people want an easy solution. They just want their pain to disappear.
- Let Me Think About It. This is probably among the most frustrating sales objections you’ll come across on a regular basis. You already know the prospect needs what you’re selling.
Jun 8, 2015 · How do you currently handle it when your prospect gives you the stall, “I need to think about it”? If you’re like most sales people, you might give a wimpy, half-hearted response and then ask when you can call them back. That doesn’t feel too good, does it? Let’s face it, whenever you get this […]
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Feb 5, 2024 · Perfect phrases for customer service. Here are 26 professional words for customer service that are perfect phrases to use with customers to make them feel valued and heard. Happy to help! This phrase is a great way to start or end your conversation.
