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- Sample Answer: In my previous customer service job in a retail store, I had a personal motto to provide exceptional service. To me, an excellent customer experience was about the “three S’s”: safety, service, and satisfaction.
- Sample Answer: For me, the starting point of customer service is a happy customer. You can tell if you are doing a good job by if your customers are happy.
- Sample Answer: In my previous job, I was a member of the support team for our website’s live chat. As one of many customer service representatives working in the customer service department, we had to manage customer feedback.
- Sample Answer: I find that a good way to provide good customer service is to look at my own experiences. In a customer-facing role, it is a good idea to ask, “What would I want if I were this customer?”
Customer service means putting customers first and going above and beyond to meet their needs. It’s about being friendly, patient, and ready to solve problems. When you answer this question, think about times you’ve helped others or received great service yourself.
Candidates who arrive for an interview without showing any interest in the company or its mission, or conversely, expressing a desperate willingness to take any job, are further turnoffs.
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- How to Read and Respond to Emails
- Red and Green Flags During The Interview Process
- A Few Other Things to Watch Out For During The Interview Process
During the job interview process, emails and follow up emails are the main communication channel for job seekers and companies. Yet emails are the hardest to decipher for interviewees, as they lack visible or aural cues like body language or tone, which can lead to job candidates reading too much (or too little) into an email, especially if it’s th...
Red flags
Lack of clear communication For Annie, most red flags come from a lack of clear communication. She says that if the hiring team cannot share the names and titles of interviewers, as well as a clear interview agenda, it could mean that the hiring process is very unstructured. She shares, “I’ve seen companies scramble for an interviewer panel last minute, and when candidates ask for an agenda, the recruiter couldn’t provide any, because the interviewer was brought in as the only person availabl...
Green flags
Annie reiterates that if red flags come from a lack of communication, green flags are usually the opposite. She explains, “If the recruiter is communicating every single change in the interview process promptly and clearly to you, they’re doing a good job. Since recruiters are typically the first level to pass in the hiring process, you can imagine the type of people they’ll be able to attract to this company.” For Annie, other green flags include: following up with candidates after each inte...
Tips for breaking into a new field
One way to break into a new field is to be someone who is great to work with. After all, it’s much easier to catch flies with honey than vinegar. According to Jovena, “Regardless of your level, being polite and friendly goes a long way. If the people you are communicating with enjoy hearing from you, that can only help you.” Jovena advises prospective candidates to approach the communications with empathy for the people doing the screening, scheduling and candidate management. She says, “Rere...
One last piece of advice from Annie
Annie advises readers that if there are any non-negotiable needs from your side (relocating family, visa support, remote work, contract length or hours), please make sure to mention them in the first conversation with the recruiter. She notes, “I understand that you want to increase your chances, but these are often things that the company cannot change overnight. If the company is not able to meet your needs, both sides might be wasting a few weeks’ time and hope.” She adds, “If your new job...
One last piece of advice from Jovena
These are Jovena’s top three communication tips to make the interview process smoother. 1. Research Jovena advises candidates to research the companies you’re interviewing with and be ready to express why you’re interested. Have good questions prepared for every step of the interview process. This shows you’re engaged and interested in the specific opportunity. 2. Align your timelines Jovena also tells candidates to “try your best to align timelines across interviews, and update the teams if...
- In Process/Progress. A job application is described as “in process” or “in progress” when an applicant has completed the preliminary steps as instructed by a recruiter or described on a job advertisement platform.
- Under review. The job application status that says “under review” means that the information and documents coming from the applicant are still being screened by the employer.
- Applied. When an advertising platform indicates that one has “applied” for a posted job, it means that the applicant has already taken the preliminary application processes.
- Application received. Another application status that we may encounter is something that says “application received.” When an application is received, it means that an advertising platform or an employer has gained access to a person’s application materials.
Sep 28, 2015 · Here are seven of the most common things interviewers say that job seekers either misinterpret or read too much into. "You're very well qualified for this job." Candidates often get...
People also ask
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Should you ask a candidate a 'nonessential question' after a job interview?
Oct 4, 2021 · As you’ve probably already guessed, if you’re interviewing for a customer service job, you should expect to be asked what customer service means to you. But in practice, “This popular question could be asked in [an interview for] any role where you directly or indirectly impact customers,” says Muse career coach Kristine Knutter who has ...
