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Dec 7, 2022 · Objection handling is when a prospect presents a concern about the product/service a salesperson is selling, and the salesperson responds in a way that alleviates those concerns and allows the deal to move forward. Objections are generally around price, product fit, or competitors.
- Leslie Ye
Sep 28, 2023 · Within these categories, there are various sales objections that are specific to your prospect’s business or current situation. In this post, you’ll learn 33 common sales objections — and how to overcome them. “It’s too expensive.”. “We don’t have the budget”. “I can get a cheaper version somewhere else.”.
- It’s too expensive. Pricing objections are some of the most common—and trickiest to handle. When someone says your offer is too expensive, what they’re really saying is that they don’t think it’s worth the investment.
- This isn’t a priority right now. Oof. You probably hear this one all the time. What the lead is really saying is that they don’t even want to consider purchasing what you’re selling.
- My boss won’t approve this. Are you getting blocked by someone who isn’t even the decision-maker? You need to win them over so that they’ll help you sell your solution to the person who can approve it.
- We don’t have the budget for this. This is similar to other price objections, but it has a slightly different flavor. When someone says this, they’re probably interested in what you sell and think the price is right, but they just don’t have the money to invest in it right now (or they think they don’t).
Jun 11, 2021 · 1. Identify the three most likely obstacles and ask the prospect to choose one. “That’s totally understandable. Most of our customers need time to think it through. Could it be that you’re worried about the cost, implementation, or not being too sure about what you’ve heard from us?" Stop talking after you say this.
‘The customer is always right, in matters of taste" is a quote by Harry Gordon Selfridge, an American business magnate who lived in 1909. It means that customers should be able to buy whatever they want, without regard to price, service, or refunds.
Jun 7, 2018 · Reconfirm the scope and your approach. If your fee is too high the first thing to determine is whether your understanding of the scope is correct. Before you start giving things away, make sure both you and the client have the same understanding of the project and your proposed approach.
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If you’re measuring customer satisfaction, or NPS, odds are pretty good you’ll receive a response from an unhappy customer at some point. The best course of action is to follow up with the customer and hope to address their concern.
