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“I’ll take my chances” often indicates a customer perceives risk. Overcoming this objection requires empathy and aligning the solution to mitigate the perceived risk. Sharing real-world consequences helps customers visualize the potential costs of taking that risk.
Aug 2, 2022 · One way to handle this objection is by simply agreeing to the customer by using the false sense of choice. That way they answer either and you still achieve what you were set out to do. For example, if a customer says “I am not interested in your service/product”, your response should follow the template below.
Customer service means putting customers first and going above and beyond to meet their needs. It’s about being friendly, patient, and ready to solve problems. When you answer this question, think about times you’ve helped others or received great service yourself.
- Handling Objections
- An Effective Method For Objection Handling – Laer: The Bonding Process®
- Why Is Objection Handling Important?
- Types of Sales Objections
- Handling Objections Will Help You Sell Better
- Overcoming Objections Can Become Your Best Sales Skill
Handling objectionsis a natural, frustrating fact of sales life. Carrying out the process involves certain actions and skills that every salesperson should have a grip on. Those include having situational awareness, accruing background information, leading with empathy, and asking thoughtful, open-ended questions.
A proven and effective method for objection handling is Carew International’sLAER: The Bonding Process®. LAER involves four steps — Listen, Acknowledge, Explore, and Respond. When confronted with an objection, the first requirement is to listen to it. This demonstrates to your customer that you are interested in their concern and care about what th...
Nothing is more dangerous to a deal than letting sales objections go unaddressed until the final stages. The longer the buyer holds an opinion, the stronger that opinion usually is — and the harder you'll have to fight to combat it. With this in mind, welcome objections rather than avoiding them. You can proactively find them as well by periodicall...
As I touched on at the beginning of this article, most sales objections stem from some kind of "lack" — and they typically come from a reasonable place. Prospects who raise objections generally point to the fact that they simply can'tbuy right now. But those "lacks" are often misplaced, and if you know what you're doing, you can usually find ways t...
Objections are an inevitable part of sales. Some are legitimate reasons to disqualify the prospect, while others are simply an attempt to brush you off. But as long as you're familiar with common objections and equipped to answer them, you'll be able to distinguish between prospects who have the potential to be good customers and prospects with who...
As a sales professional, you'll hear no a lot more than you hear yes. But that can be where the fun is. Every no is a step toward learning more about your prospect and helping them solve problems with the product or service you're offering. Objection handling helps you learn how to get to the root of your prospects' issues. With a little assist, yo...
- Leslie Ye
- “I can’t help with that.” This statement is a common one—after all, there may be many problems someone calls with that a particular agent, or even your company in general, can’t help with—and yet, saying so directly is negative phrasing and creates a dead end in the conversation.
- “You misheard me.” Avoid directly blaming the customer for any miscommunications or problems. While you might feel the customer is at fault, they are almost certainly less knowledgeable and familiar with the product or service than you are, which means they are at a disadvantage when it comes to communicating about the situation.
- “I don’t know.” While agents can’t know the answer to every question immediately, saying so directly can make agents seem untrustworthy. Instead, build up customer confidence and trust by demonstrating that you’re committed to getting customers accurate facts and double-checking solutions.
- “I don’t see your account information in our database.” If you have a modern CRM and call center software, this shouldn’t be happening often. If it is happening frequently, it’s time to consider upgrading your call center software so you can keep customer information and data updated and easily accessible to all agents.
Jun 8, 2015 · How do you currently handle it when your prospect gives you the stall, “I need to think about it”? If you’re like most sales people, you might give a wimpy, half-hearted response and then ask when you can call them back. That doesn’t feel too good, does it? Let’s face it, whenever you get this […]
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What does 'I am not interested' mean in a sales conversation?
You see, just because a potential customer says “No!” – it doesn’t mean that they’re not interested in doing business with you. The real reason could be: “I’m interested, but the timing’s not right.”. “We’d love to, but we’re waiting to make a new hire.”.
