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Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.
- FAQs Overview
Welcome to our Frequently Asked Questions page! Here, you'll...
- FAQs Overview
Welcome to our Frequently Asked Questions page! Here, you'll find answers to some of the most common questions about our PRESTO products and services.
If you’ve lost your registered PRESTO card – and it can happen to the best of us – we’ve got lots of ways for you to get a replacement. Watch the video and c...
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- PRESTO
Your PRESTO card is secure Create a My PRESTO account and add up to 10 PRESTO cards to manage them. If your card is ever lost or stolen, your funds are protected. You can also review your card activity and set up Autoload and Autorenew to have funds or transit passes automatically added to your card. Pay for yourself and someone else
- OC Transpo and para Transpo Customer Service Line
- Para Transpo Customer Service Text Line
- Real-Time Departure Schedules
- Emergencies
613-560-5000 Customer Service hours: 1. Monday – Friday (7am – 9pm); 2. Saturday (8am – 9pm); 3. Sunday (9am – 5pm) Para Transpo reservations: Monday – Sunday (7am – 5pm) Para Transpo information and cancellations:Monday – Sunday (6am – 12:30 am)
57272 Para Transpo customers can now text 57272 (or 5PARA) to connect with OC Transpo Customer Servicerepresentatives from 6 am to 12:30 am every day.
560560 Text 560560, then your 4-digit bus stop number or the first few letters of any Transitway Station name. Your mobile service provider may charge a fee. 613-560-1000 Look for the 4 digit stop number on the bus stop sign to hear the next 2 or 3 departure times for your route.
9-1-1 Call 9-1-1 for urgent help with any emergency medical, safety or security incident aboard OC Transpo vehicles or on OC Transpo property. Back to top
The physical card issuance fee is non-refundable. PRESTO card refunds are sent using Interac e-Transfer® or direct deposit. See below for more information on e-transfer and direct deposit refunds. If your card has been lost or stolen visit our Lost or Damaged Card page to learn how to transfer your balance to a new card.
People also ask
What if my Presto card is lost or stolen?
What if my Presto card is damaged or defective?
Can a Presto card be refunded in person?
How do I transfer my Presto card to a new card?
Can a Presto card be loaded with a pass?
Does Presto offer a refund for a transit pass?
Has your PRESTO card been lost or stolen? Find out how to report a lost card, and how to transfer your balance and details to a new card in this video.
