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  1. Disconnect or Cancel Service. View details about disconnecting or canceling service including what happens with your bill, how to return your equipment, backing up Cox Email contents with another email provider, and 911 service access.

  2. If you’d like to cancel your service, call 800-234-3993 to get started. Offer expires 12/31/2024. Available to current Starter Internet customers. After 24-month promotion period regular rates will apply for Internet Essential. See cox.com for current rates. Price excludes taxes, surcharges, and other fees.

  3. If you are cancelling Cox service, you have a 90 day grace period to copy contacts and/or saved email to a different email client. After 90 days, your Cox email will no longer be accessible. There is no option to restore the email address once it is deleted. I would advise contacting cox.help@cox.com to get confirmation of the 90 day grace period.

  4. Feb 14, 2024 · I am not planning to do this but, once the email transition to Yahoo has been completed, if you later need to cancel your Cox internet service, will that have any impact on your Cox.net email account with Yahoo? My guess is that it should not since, Cox is no longer providing email as part of the Internet Service.

  5. Forum Discussion. Alex84. New Contributor. 5 years ago. I want to cancel my service..can I do that online? I can afford my bill on this moments..that's why.

  6. Jun 26, 2024 · To cancel, you'll need to call 1-888-952-3278 or visit a Cox store. It's not possible to cancel online. If you have a 12-month or 24-month contract and want to cancel early, you'll need to pay an early termination fee. If you're not in a contract, Cox will prorate your bill based on your cancelation date.

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  8. I called cox regarding this issue, and this time I repeatedly asking if they really cancel my service and they finally confirm that it's cancelled. Now it's June 2022, I'm getting a text message saying that sorry you left us but please pay your remaining balance. I tried their online chat service, it's escalated, then I waited.

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