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Jan 25, 2024 · What will happen is that the Outlook.com account will revert to a free 1%GB account and OneDrive reverts to a free 5GB account so before you cancel the subscription and it expires, be sure that you do not use more space than available for the free accounts. Notes: #1 - Cancelling a subscription does not mean that happens immediately.
- Overview
- What happens to data when a subscription expires?
- What happens if I cancel a subscription?
- What are my options if my subscription is about to expire?
- What happens after my subscription expires?
- Related content
If your subscription ends—either because it expires, or because you decide to upgrade or cancel it—your access to Microsoft 365 services, applications, and customer data go through multiple stages before the subscription is fully turned off, or deleted. If you're aware of this progression, you're better equipped to return your subscription to an active stage before it's too late, or, if you're leaving Microsoft 365, back up your data before it's ultimately deleted.
Read through this important information before you contact Microsoft 365 support.
Important
For some subscriptions, you can only cancel during a limited window of time after you buy or renew your subscription. If the cancellation window has passed, turn off recurring billing to cancel the subscription at the end of its term.
When your subscription expires, it goes through the following stages: Expired > Disabled > Deleted. The Expired stage starts immediately after the subscription has reached its end date.
•Annual subscriptions. If you turn off recurring billing on an annual subscription, it goes through the same stages as an expired subscription. The first stage starts on the anniversary of the annual subscription, not the date that you turned off the subscription's recurring billing setting.
•Monthly subscriptions. If you cancel a monthly subscription, it immediately moves to the Disabled stage on the date you cancel it. This means that your users immediately lose access to the Microsoft 365 assets, and only admins have access to the data for the next 90 days.
The following table explains what you can expect when a paid Microsoft 365 for business subscription expires.
If you cancel your subscription before its term end date, the subscription skips the Expired stage and moves directly into the Disabled stage, which is 90 days for most subscriptions, in most countries and regions. We recommend that you back up your data before canceling. As an admin, you can still access and back up data for your organization while it is in the Disabled stage. Any customer data that you leave behind might be deleted after 90 days and will be deleted no later than 180 days after cancellation.
If you're a partner who's an admin on behalf of (AOBO) a customer, and you've canceled a subscription, it can take up to 90 days for the admin center to reflect the status change.
Here's what to expect for you and your users if you cancel a subscription.
•Admin access Admins can still sign in and access the admin center, and buy other subscriptions as needed. As a global or billing admin, you have 90 days to reactivate the subscription with all data intact.
•User access Your users can't use services like OneDrive for Business, or access customer data like email or documents on team sites. Office applications, like Word and Excel, are eventually moved into a read-only, reduced functionality mode and display Unlicensed Product notifications.
To learn how to cancel, see Cancel your subscription.
While a subscription is active, you and your users have normal access to your data, services like email and OneDrive for Business, and Microsoft 365 apps. As the admin, you'll receive a series of notifications via email and in the admin center as your subscription nears its expiration date.
Before the subscription actually reaches its expiration date, you have a few options:
•Enable recurring billing for the subscription.
•If Recurring billing is already turned on, you don't have to take any action. Your subscription is automatically billed, and you're charged for another year or month, depending on your current payment frequency. If for any reason you've turned Recurring billing off, you can always turn Recurring billing back on.
•If you bought Microsoft 365 Apps for business with a prepaid card, you can turn on Recurring billing for your subscription.
•If you're an Open Volume Licensing customer with a prepaid, one-year subscription, contact your partner to buy a new product key. You'll receive instructions via email to activate your key in the Volume Licensing Service Center. To learn how to find a new partner, or the partner you've worked with in the past, see Find your partner or reseller.
If you let your subscription expire, it goes through multiple stages before it's ultimately deleted. This gives you, as the admin, time to reactivate if you want to continue the service, or to back up your data if you decide you no longer want the subscription.
Here's what you can expect when your subscription is in each stage.
Cancel your subscription (article)
Renew Microsoft 365 for business (article)
Go to the Manage subscription page and if prompted, sign in with the same Microsoft account you used to purchase your Microsoft 365 subscription. Select Cancel subscription (it might say Upgrade or cancel). If you don't see an option to Cancel, but instead see a link that says Turn on recurring billing, this means your subscription is already ...
Jul 4, 2023 · Make sure Outlook is set to download all - Go to File > Account Settings > Account Settings. Double click on the account to check the Sync slider. -- Diane. Give back to the community. Help the next person with this problem by indicating whether this answer solved your problem. Click Yes or No at the bottom.
Dec 18, 2019 · If you had an Office 365 subscription, then activated a "free" 365 Personal subscription then you existing subscription would be converted to Personal (if it was Home) and the expire date would be extended by a year. . Log in to the MyAccount site to see what licenses you have associated with your email account. Overview of Subscription.
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.
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Here is how to cancel your Microsoft 365 Personal or Family subscription: 1. Sign in at https://account.microsoft.com/2. Select Services and subscriptions3. ...
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Do you have a new subscription somewhere else? Or you simply don't use it anymore? Simply cancel your subscription online and avoid unnessacery costs.
