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    • Prorated refund

      • After deactivation, a final bill will be sent to you on your regular billing date. If your service is cancelled (by you or by Virgin Plus) in the middle of a billing period, you will receive a prorated refund for the portion of month that was not used after the cancellation of your services.
      www.virginplus.ca/en/support/last-bill.html
  1. Looking to cancel? We get that sometimes things don't work out. We'll be sad to see you go, but if you want to cut ties with us and exit early from Virgin Plus SuperTab or a 2-year agreement here's what you need to know.

    • Final Bill

      If your service is cancelled (by you or by Virgin Plus) in...

  2. If your service is cancelled (by you or by Virgin Plus) in the middle of a billing period, you will receive a prorated refund for the portion of month that was not used after the cancellation of your services.

  3. How can I cancel my Services? Contact us to cancel any Service with the date on which you want the cancellation to be effective. For prepaid Wireless Services accounts, you can contact us or your account and the Services will be deactivated if there are insufficient funds in your account for 90 days (see Section 54).

    • So What Is An Early Termination Fee exactly?
    • When Do I Need to Pay ETF Fees?
    • How Much Is The Early Termination fee?
    • How Can I Avoid ETFs?
    • Final Thoughts

    When a carrier gives you a discount on a phone or allows you to make payments, they often require a contract in exchange. In most cases, these contracts are two years long. Carriers use this to ensure that they make back the money they gave you for signing up. Just because the carrier gave you a shiny new smartphone for $10 doesn’t mean it costs $1...

    ETF fees most often apply in one of two scenarios: It’s hard to accidentally incur an early termination fee. But there are rare occurrences (such as an error porting your number between carriers) that might cause an unexpected termination of your service. In these instances, you might call customer support and work things out. However, in most case...

    Your early termination fee depends on the number of lines you have on your account, the phones on your account and sometimes even your monthly service plan. The government regulates early termination fees in most regions. But despite these regulations, they can still pile up fast. This is because termination fees apply to each line on your account....

    The simplest way to avoid ETFs is to avoid contracts. Instead, buy your phone upfront and choose a SIM-only plan. It might cost more at first, but by avoiding fees like these, you’ll likely save money over the long term. If you recently signed up for a new contract, carriersmust give you a full refund within 14 days of starting service should you w...

    Early termination fees might be a hassle, but as long as you fulfill the terms of your legal contract, you won’t need to worry about them. If you’re looking to avoid ETFs, skip the next upgrade your carrier offers and buy a unlocked phone outright. You can find unlocked options on sites such as Amazonthat fit the needs of most users for around $100...

  4. If you ported out 10 days after set up, then your bill generated before your port out. When you get your final bill in a month, you should see a prorated refund for the time that wasn't used. Depending on your payment set up will determine how your refund will get back to you.

  5. You can cancel your agreement at any time by giving 30 daysnotice. If you cancel before your minimum period has finished (after the cooling off period) you may have to pay an early disconnection fee. You may also be asked to return your Virgin Media equipment.

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  7. You can contact F-Secure directly if you want to cancel, or they’ll be in touch when it’s time to renew. Any emails you want to keep from your Virgin Media email address, as this will close 90 days after your disconnection date. Just make sure you forward anything important to a new email address.

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