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You can cancel your agreement at any time by giving 30 days’ notice. If you cancel before your minimum period has finished (after the cooling off period) you may have to pay an early disconnection fee. You may also be asked to return your Virgin Media equipment.
Mar 9, 2022 · If Virgin Media puts up the price of your package above the rate of inflation, you’re entitled to leave your contract without penalty. In this situation, Virgin Media will write to you stating the new price and giving you the option to cancel by a certain deadline.
Oct 8, 2024 · To cancel, you can call Virgin Media on 0345 454 1111 or 150 from your Virgin Media telephone. Alternatively, you can request a cancellation through live chat. Cancelling Virgin Media broadband if you’re still under contract If you're still within the fixed-term of your contract, you might be charged a cancellation fee if you leave early.
Please don’t cancel your Direct Debit before your account has been settled. If your account is in credit, the amount will be refunded to you 45 days from your disconnection date (we need this time for everything to be updated with any additional charges or credits once your account has been closed). If you’ve moved, we’ll send your final ...
Jan 22, 2021 · Don't waste your time trying to cancel your services even your contract ended via phone or sms or chat. Its impossible; they will transfer you some other team after 1 hour waiting then the call will drop of after another 30min (3rd time happening) I spent many hours for nothing. So don't BS me with your stupid replies please.
The value of your Early Disconnection Fee will then be credited to your account. If for any reason, there’s still credit on your account after we’ve made the deductions, then we’ll get in touch with you to refund the remaining credit. Unless our costs to administer that refund outweigh the actual account balance.
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May 10, 2023 · If it plans to do so, Virgin is legally obliged to contact you in writing. If you have any concerns about price rises, then be sure to contact Virgin Media directly. If your Virgin Media broadband goes through repeated outages and your complaints are not resolved, Ofcom states that you can cancel your deal. However, it can be hard to prove.
