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  1. What to do after 48 hours have passed since your estimated delivery date. For orders shipped by Amazon, contact Customer Service within 30 days of the estimated delivery date. Contact the seller if your order was shipped and sold by a third-party seller. Was this information helpful?

  2. If you have not located the package after following the steps above, you can: If your order is shipped and sold by a third-party seller, contact the seller directly for assistance. Go to Contact a Third-Party Seller. If your order was shipped by Amazon, contact Customer Service within 30 days of expected delivery.

  3. One time the delivery guy called me and I met him on the street. I started shipping everything to Amazon pickup locations at the post office, and signed up for a free Flex Delivery address with Canada Post, which is basically a PO Box address but they hold your mail for 15 days. I highly recommend it if your post office is conveniently located.

  4. Confirm the estimated delivery date and track your order. Visit Your Orders and select Track Package to access the progress tracker for your order. Your progress tracker contains the most updated information about your order including the estimated delivery date. For orders delivered by a third-party carrier, you can also find updates on the ...

  5. Apr 19, 2024 · 67% of respondents had requested compensation from Amazon for a late delivery. 52% received a refund of shipping fees. 31% received an Amazon credit or gift card. 5% received a full refund of the item cost. These findings suggest that Amazon is generally willing to compensate customers for late deliveries, but the type and amount can vary.

  6. How to Contact Amazon About a Late Delivery. To reach out to Amazon about a late delivery, the first thing you need to do is visit the Contact Us page. You’ll then be given the choice to contact Amazon via live chat or phone. I used email to contact Amazon the first time, but that’s no longer an option. Live chat is probably your best bet.

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  8. Sep 18, 2024 · Talking to customer service. Once it's time to talk to a customer service rep, the process is somewhat simple. Customers simply confirm that they purchased a product and that it hasn't arrived ...

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