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How to Contact Amazon About a Late Delivery. To reach out to Amazon about a late delivery, the first thing you need to do is visit the Contact Us page. You’ll then be given the choice to contact Amazon via live chat or phone. I used email to contact Amazon the first time, but that’s no longer an option. Live chat is probably your best bet.
Don’t want to do the work yourself? Paribus is a free service that tracks the delivery of Amazon purchases and requests compensation for late deliveries. Read more here. RELATED: 12 things to consider before you renew Amazon Prime. Advertisement. Free two-day shipping is one of the main benefits of a $119 annual Amazon Prime membership, but ...
Apr 19, 2024 · 67% of respondents had requested compensation from Amazon for a late delivery. 52% received a refund of shipping fees. 31% received an Amazon credit or gift card. 5% received a full refund of the item cost. These findings suggest that Amazon is generally willing to compensate customers for late deliveries, but the type and amount can vary.
Sep 18, 2024 · Talking to customer service. Once it's time to talk to a customer service rep, the process is somewhat simple. Customers simply confirm that they purchased a product and that it hasn't arrived ...
What to do after 48 hours have passed since your estimated delivery date. For orders shipped by Amazon, contact Customer Service within 30 days of the estimated delivery date. Contact the seller if your order was shipped and sold by a third-party seller. Was this information helpful?
If you have not located the package after following the steps above, you can: If your order is shipped and sold by a third-party seller, contact the seller directly for assistance. Go to Contact a Third-Party Seller. If your order was shipped by Amazon, contact Customer Service within 30 days of expected delivery.
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Search for your order in the ‘Orders’ section: Navigate to the “Orders” section on the website and find the order you want to schedule delivery for. Locate the “Delivery Info” button: Look for the “Delivery Info” or “Deliver For” button/link. This will allow you to provide a location where the package can be delivered.
