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    • Not be charged

      • Your card will not be charged. For Debit card users, you can find the 10-digit Confirmation ID next to any PRESTO contactless transaction in your bank statement in the last 6 months.
      www.prestocard.ca/en/support/faqs/Contactless-Support
  1. Find answers to all your questions about the official PRESTO app and how you can load your card instantly, access real-time updates and check your transfer window.

    • New to PRESTO

      What are the benefits of using a PRESTO card? Where can I...

    • FAQs Overview

      Welcome to our Frequently Asked Questions page! Here, you'll...

  2. Welcome to our Frequently Asked Questions page! Here, you'll find answers to some of the most common questions about our PRESTO products and services.

  3. www.prestocard.ca › en › supportNew to PRESTO

    What are the benefits of using a PRESTO card? Where can I use my PRESTO card? Can PRESTO be used on Specialized Transit services such as Wheels-Trans? Where can I buy a new PRESTO card? How much does a PRESTO card cost? I saw a discounted PRESTO card for sale on an unauthorized outlet. Is it safe to buy from these sources?

  4. If you forgot to tap off and the fare deducted from your physical PRESTO card, PRESTO in Mobile Wallet, or charged to your credit or debit card, is incorrect, you can request a refund by either calling the GO contact centre at 1-888-438-6646 or by filling out our webform.

  5. Funds loaded online must be synced to your card by taking a regular journey with your PRESTO card. Your funds are available 24 hours after purchase, and remains available for 30 days.

  6. If a bus is out on its route, it's disconnected from the Presto network, and stores all info locally. When you make an online payment of $20, the payment order goes out on the Presto network, telling every terminal that when Joe Reddit taps his card, the terminal should add $20 to that card.

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  8. You can now pay for your trip by tapping a digital version of the PRESTO card in Google Wallet, on an Android smartphone or smartwatch. You may add your existing physical PRESTO card to PRESTO in Google Wallet, or obtain a PRESTO card in Google Wallet directly from the PRESTO App or Google Wallet.

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