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  1. Find answers to all your questions about tapping your PRESTO card and transferring between different transit agencies for seamless travel.

  2. If you forgot to tap off and the fare deducted from your physical PRESTO card, PRESTO in Mobile Wallet, or charged to your credit or debit card, is incorrect, you can request a refund by either calling the GO contact centre at 1-888-438-6646 or by filling out our webform.

  3. Web-Based PRESTO Account Loading You can use your credit card and/or debit card to load money on your PRESTO Card through the PRESTO Website. Simply click through the instructions starting with “Load Your Card”. It can take up to 24 hours for the funds to be credited to your PRESTO Account.

  4. Find answers to all your questions about the official PRESTO app and how you can load your card instantly, access real-time updates and check your transfer window.

  5. Welcome to our Frequently Asked Questions page! Here, you'll find answers to some of the most common questions about our PRESTO products and services.

  6. Assuming you have an adult Presto fare, your $2.80 tap-in on the first YRT ride immediately gets reduced to $0.75 once you tap-in onto a GO reader, as it’ll be considered a ride to/from GO fare. When you get off the GO train and tap off, you get the minimum 7.5% fare deduction from the regular GO fare, plus $1.05 from the YRT fare deduction.

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  8. So when you tap your AmEx using your watch for example, it would show up on your AmEx number ending in 1002 that’s registered with your PRESTO account on the PRESTO app. To register your card with PRESTO Contactless, you need to complete a single journey, then register your CC with your PRESTO account (not the same thing as having the same CC used for Auto Reload).

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