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Find answers to all your questions about tapping your PRESTO card and transferring between different transit agencies for seamless travel.
If you forgot to tap off and the fare deducted from your physical PRESTO card, PRESTO in Mobile Wallet, or charged to your credit or debit card, is incorrect, you can request a refund by either calling the GO contact centre at 1-888-438-6646 or by filling out our webform.
Find answers to all your questions about the official PRESTO app and how you can load your card instantly, access real-time updates and check your transfer window.
Web-Based PRESTO Account Loading You can use your credit card and/or debit card to load money on your PRESTO Card through the PRESTO Website. Simply click through the instructions starting with “Load Your Card”. It can take up to 24 hours for the funds to be credited to your PRESTO Account.
I tapped my contactless credit/debit card and saw a green checkmark on the PRESTO device, but a fare inspector said I didn't have enough funds to ride.
Sep 15, 2023 · What happens if I activate my card on the iPhone App, but do not tap on a PRESTO device within 30 days? Will it refund the loaded balance? Will my PRESTO card de-activate? Thanks, and sorry in advance if the question sounds dumb or if this is in the wrong subsection.
People also ask
What if I forgot to tap off my Presto card?
What happens if my Presto card owes a fee?
What happens if a Presto device doesn't have enough funds?
Can I transfer if someone uses a Presto card?
Do I get charged extra 50 cents if I use a Presto card?
How will the fare be deducted from my Presto card?
It is policy throughout all transit systems to not issue transfers if someone uses a Presto card, even if you’re transferring to a TTC bus (which doesn’t accept the Presto card as fare). However, there is a work around that for a few users. Proceed to the northbound (eastbound) Viva stop at Keele and Highway 7.