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- PRESTO cards do not expire. Though there is an expiry date on the card, you can still use your card. Once your card “expires,” the system automatically calculates and deducts the correct fare or recognizes your PRESTO card.
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You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.
- Lost Or Damaged Card
Note: For PRESTO in Apple Wallet, if you lose or factory...
- Lost Or Damaged Card
Simply click through the instructions starting with “Load Your Card”. It can take up to 24 hours for the funds to be credited to your PRESTO Account. Please note that you must tap your card to a device within 30 days in order for your transaction to be completed.
Tapping the card will load the funds onto your PRESTO card. If the card is not tapped within 30 days, the load will expire. The expired load will be refunded back to the original payment source about 3 days later.
Welcome to our Frequently Asked Questions page! Here, you'll find answers to some of the most common questions about our PRESTO products and services.
Sep 28, 2022 · PRESTO cards do not expire. Though there is an expiry date on the card, you can still use your card. Once your card “expires,” the system automatically calculates and deducts the correct fare or recognizes your PRESTO card.
Mar 1, 2019 · Q: Do the PRESTO cards expire? A: PRESTO cards no longer expire, even if there is an expiry date shown on the card, you may continue to use your card. Q: Is there a way to check my account without logging in to the website?
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What happens when the fare type expires? Adult. Everyone! All PRESTO cards are adult by default. No ID required. Never expires. Child. Note: On OC Transpo, children must not use a PRESTO card. Ages 6-12. Note: Pre-school children under 5 travel free (without a PRESTO card) when accompanied by a fare-paying customer.