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  1. The processing time is up to 24 hours for the payment to reach a payment device and will wait for you to tap onto a PRESTO device. Tapping the card will load the funds onto your PRESTO card. If the card is not tapped within 30 days, the load will expire. The expired load will be refunded back to the original payment source about 3 days later.

  2. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable. PRESTO card refunds are sent using Interac e-Transfer® or direct deposit.

  3. Welcome to our Frequently Asked Questions page! Here, you'll find answers to some of the most common questions about our PRESTO products and services.

  4. The 30 day restriction also applies any time you load your card online. At the top of the page when you load your card: Funds loaded online must be synced to your card by taking a regular journey with your PRESTO card. Your funds are available 24 hours after purchase, and remains available for 30 days.

  5. Mar 1, 2019 · A: PRESTO cards no longer expire, even if there is an expiry date shown on the card, you may continue to use your card. Q: Is there a way to check my account without logging in to the website? A: Yes, the PRESTO app is available for download on Android and iPhone. The app also allows you to reload your card and see your activity, but it does ...

  6. Registered PRESTO card or Registered PRESTO in Mobile Wallet card, or (b) PRESTO closes your My PRESTO Account without cause (as defined below) and attempts to refund such amounts to you pursuant to the terms of this Agreement or as otherwise set out herein. Pease see secto_ e_tt]ed “Reu_ds” beow or ore detas.

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  8. You agree that the term of each PRESTO card is from the date of issuance of the PRESTO card to the date your balance is transferred to another PRESTO card (the “Term”). PRESTO cards no longer expire, even if there is an expiry date shown on the card (you may continue to use your card even after any indicated expiry date).

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