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Jan 1, 2024 · Ashbuggy. Monday, January 1st, 2024 5:21 PM. Internet goes down every night at same time. For the past month, every night between 2-3 AM my internet goes out. I am using my PC with an ethernet cord when this happens. My phone on wifi also loses connection. Then it comes back 5 minutes later and resumes working properly.
- Check The Light on The Router/Modem
- Service Maintenance
- Restart The Device
- Too Many Devices Connected
- Damages in The Connection Cable
- Interference from Other Devices
- Enter Quality of Service
- Factory Reset
- What Are The Other Causes of Disconnection?
- Conclusion
To diagnose what the issue is, you should look at the LED lights on the Xfinity router, different lights have different meanings.
It is possible that all may be fine from your end, and the issue might be from the internet service provider (ISP) itself. Sometimes, slow or frequent disconnection results when the services are under maintenance.
Sometimes the disconnection is due to some small internal glitch in the ISP or the software/hardware device. To get rid of it, rebooting the device is the easiest way to fix it. Restarting the device can refresh all the bands and the background from the ISP, which can help solve the issue. here’s how to restart the device:
Another reason why your Xfinity Wi-Fi keeps disconnecting can be due to too many simultaneously connected devices. It causes network breakdown and brings connectivity issues, including disconnection due to overloading.
Most of us need to check our cable connections from time to time. Sometimes the main coaxial cable gets damaged or gets loose, due to which frequent disconnection happens.
Other devices in the house can cause interference with the Xfinity Wi-Fi connection. Things such as microwaves, cordless phones, Bluetooth devices, and even baby monitors are some of the most common reasons for interference.
If you find that only some of your devices are disconnecting from the router then you can configure the priority of the connections. Here’s how to enter QOS on your router:
If all else fails then you can factory reset the modem router combo. Do bear in mind this will restore the default settings.
Some other causes can include: 1. A lack of router upgrade 2. The router is too far from the devices 3. Big upgrades or downloads 4. Your router’s settings may be changed 5. Device overheating
The above article has highlighted some main reasons and fixes for the Xfinity Wi-Fi disconnection. If you face any issues, try solving them from your end in these easy steps if the issue is technical or hardware related. After that, it is best to contact Xfinity customer supportfor further help.
- Contributor
Learn how to troubleshoot your Xfinity Internet and WiFi connection using the Xfinity app, Xfinity Assistant, and xfinity.com.
Restart your devices. You can troubleshoot specific service problems for the following services: Xfinity TV: Unplug the TV Box from the electrical outlet or the back of the TV Box for 15 seconds. Xfinity Internet: For the latest updates, use the Xfinity Assistant from your computer or the Xfinity app from your mobile device.
May 11, 2024 · If you need to reboot the router and modem, power off the devices. Wait for a few minutes to ensure all power is drained and then power them back on. Start with powering on the modem first and allowing it to establish a connection with your ISP. Then, power on the router, allow it to load up, and create a connection.
Dec 4, 2023 · Here’s how to troubleshoot faulty internet with the Xfinity My Account app: Head to the Internet Service Tab (web app); tap the Internet section (mobile app). Select your modem and hit Restart this device. The My Account service is a handy feature when trying to fix Xfinity network problems.
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Nov 10, 2023 · Hold down the reset button for 30 seconds. Wait until the LEDs on the front of the gateway flash off. If you have a non-Xfinity router, look for a small reset button on the device’s backside. While your router is on, use a small-tipped object like a staple or pencil to hold down the reset button until your router’s lights flash.
