Search results
Decline the request – Select Decline request in the email and state your reason for doing so. If you’d like to keep your reasons private, select I don’t want to share the reason with the seller. If you haven’t taken any action after 7 days, we’ll send you a reminder. If you don’t respond within 10 days, the revision request will ...
- Feedback Policy
Prohibited and restricted items While you can sell almost...
- Feedback Policy
- Overview
- Replying to the Feedback
- Requesting a Feedback Revision
- Removing or Adjusting Feedback
If you sell items on eBay, you live and die by the quality of the feedback you receive from buyers. While you may do everything in your power to ensure that each transaction goes off without a hitch, you still may end up with an unsatisfied customer from time to time. When this happens, there are several different ways you can deal with negative fe...
Sign in to your eBay account.
To make any changes or take any actions, you must first sign in to your account.
Your seller's account provides a number of tools to help you deal with feedback. In this case, you need the feedback forum, which enables you to read, review, and respond to feedback.
Access your feedback tools in the feedback forum on your account page.
Once you open the feedback forum you'll have a list of tools you can use to interact with your buyers through your account.
Click the button to reply to feedback you've received.
Work with the buyer to resolve the problem.
Before you can request a feedback revision, you must have resolved the issue the buyer had that caused him to leave the negative feedback.
The option to have feedback revised is only available after the problem that was the subject of the original feedback has been resolved to the buyer's satisfaction.
You also may ask a buyer to revise feedback if you believe the comment was left by accident. For example, if a buyer leaves negative feedback because they purchased a tea pot from you and it arrived broken, but you do not sell tea pots, you might ask the buyer to alter that feedback since it wasn't intended for you.
Sign in to your eBay account.
You must sign in to your account before you can take any actions under your user name.
Review the eBay feedback guidelines.
There are certain circumstances in which eBay will automatically remove feedback.
It is eBay's general policy not to remove or block any comment a buyer leaves for you. These comments typically become a part of your permanent record on the site, allowing future buyers to rely upon the feedback system to accurately assess your reputation as a buyer.
If the buyer didn't follow eBay's feedback policies, however, you may be able to get the negative or neutral feedback removed.
Identify the defect in the feedback.
If you want to request that eBay remove negative feedback, you must demonstrate that it is one of the types of defects eBay normally would automatically remove.
- 45.3K
Prohibited and restricted items While you can sell almost any item on eBay, maintaining the safety of our community is a responsibility we take very seriously. 4 min overview; Member behavior policies. One of the foundations of the eBay experience is the level of trust between all members of the eBay community.
After you make a purchase, we'll send you an email reminding you to leave feedback for your seller. You can also leave feedback through your purchase history. If you haven't already, you'll see the option to leave feedback. You can then: Give the item an overall star rating, when an item is eligible.
Jan 15, 2018 · Negative feedback on eBay is like a black mark on a seller’s status—and knowing whether and how to respond to it can prove challenging. After all, feedback is crucial to eBay businesses and positive comments are always useful in strengthening customer numbers. But a bad review, even one posted anonymously, could have an adverse impact on […]
Nov 5, 2021 · As a seller, you are limited to 5 feedback revision requests per 1,000 feedback received within the last 12 months. By sending an eBay feedback revision request, you’re asking the buyer to permanently change the feedback they left for you. They will be able to change the rating (i.e., turning a negative into a positive) and the message.
People also ask
What happens if a seller receives negative feedback on eBay?
What happens if you get a negative review on eBay?
How long does negative feedback last on eBay?
Why did eBay remove negative feedback in 2021?
Should you ask a seller to leave feedback on eBay?
Can eBay feedback be removed?
Aug 8, 2024 · Contact your customer to ask for a revision. This requires you to contact the customer who left negative feedback and ask them for a customer revision. However, eBay has very stringent requirements about what type of feedback can qualify for a buyer revision: The transaction occurred in the last 30 days.
