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      • If you don't know your library card, PIN, or password, please contact your library. They can help you with your account information, issue you a new card, or reset your PIN as needed. You can also try to find your card number or PIN: For your card number, try checking the back of your library card or checking past emails from your library.
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  2. What to do if you have lost your library card. How to update your library account information. Online account help. Get a full-service library card that allows you to borrow and place holds on both physical and digital materials from the Toronto Public Library.

  3. If your card has been lost or stolen, contact your local branch by phone or in person right away. If reporting by phone, you will be asked to verify the information we have on record for you, e.g., name, address, date of birth, etc.

  4. If you don't know your library card number, try checking the back of your library card. It may be under the barcode. If you don't know your PIN, try using the last 4 digits of your phone number or your birthday. If these tips don't work, please contact your library.

  5. If you don't have any of the above, you must present one piece of identification from the Name Identification list and one piece of identification from the Address Identification list. Expired documents or self-written name and address are not acceptable.

  6. If you don’t have ID, please check with staff about different types of library cards. Keep your library card safe. When you sign a library card, you take on the responsibility of following the rules and regulations of LPL. If you change your name, address, phone number, or email, please let us know! Remember to bring in proof of your new address.

  7. Dec 14, 2023 · For your card number, try checking the back of your library card or checking past emails from your library. For your PIN or password, try using the last four digits of your phone number or your birthday.

  8. If you don't have a library card yet, your library may have instructions or an easy way to get one directly from Libby. At the top of the library's home screen in Libby, tap I Would Like A Card then Visit Library Website or Use My Phone Number and follow the prompts.

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