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Lost your PRESTO card? If you have a PRESTO account, learn how to report it lost, stolen or damaged, and transfer its balance, passes, and settings to another card.
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Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.
Find answers to all your questions about creating and managing your PRESTO account. Discover the benefits of registering your PRESTO card and how it can improve your transit experience.
If your card is lost / damaged / defective, ensure that you “hotlist” (i.e. block) the card immediately, by going into your online account at prestocard.ca, calling Presto or by visiting an OC Transpo Customer Service Centre (ID will be verified).
If a card is lost, stolen or damaged and has been registered, log into your account at prestocard.ca, click on Report Now and read the instructions. Alternatively, you can call PRESTO at 1-877-378-6123 to report the card lost or stolen. While online or speaking with PRESTO, you can choose to order a replacement card for $6.
Dec 12, 2022 · Thanks to a recent update, the entire lost card process is a lot easier for users to complete online. Learn more about what to do if you lose your PRESTO card. A close-up look at the PRESTO app. (Metrolinx image)
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Jun 23, 2024 · What do I do if I lose my PRESTO card? Report it lost as soon as possible to protect your balance. You can do this online, through the app chat, or by phone. How do I track my PRESTO card? Unfortunately, you cannot track a lost PRESTO card. Can you use PRESTO without a card? Yes, you can use PRESTO with a virtual card added to Google Wallet.