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      • Transfer to a new card you bought online: Select the cancelled/lost card Choose “Report lost card” from the quick links on the left hand side Select “Cancel this card and buy a new card online”and follow the prompts Remember or write down the PIN you set when ordering. Your card will be delivered in 7-10 business days.
      www.prestocard.ca/en/about/report-lost-card
  1. Lost your PRESTO card? If you have a PRESTO account, learn how to report it lost, stolen or damaged, and transfer its balance, passes, and settings to another card.

  2. Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.

  3. My credit card is expiring or was replaced because it was lost. How do I update my Autoload/Autorenew agreements? My PRESTO load was declined, and the funds weren’t added to my PRESTO card.

  4. What if my Presto card runs out? If your card runs out of money and if it’s registered, it will still let you take one last ride in ‘overdraft’. Following that, you will have to re-load it ($10 minimum) and pay the overdraft fee of 25 cents.

  5. You can reload your PRESTO card online. Remember to tap your card after 24 hours to pick up the funds, and then you're good to go! https://www.youtube.com/watch?v=sX-iBWyc6TM

  6. Jun 23, 2024 · What do I do if I lose my PRESTO card? Report it lost as soon as possible to protect your balance. You can do this online, through the app chat, or by phone. How do I track my PRESTO card? Unfortunately, you cannot track a lost PRESTO card. Can you use PRESTO without a card? Yes, you can use PRESTO with a virtual card added to Google Wallet.

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  8. Follow the steps below if you do have an online PRESTO account and wants to transfer card balance or transit pass from lost card to a new replacement card: 1. Buy a new replacement Presto card "In-Person" at Presto fare vending machine, shoppers Drugmart, customer service desk (Subway stations).

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